Extensive Integrations
Combine Your Tools for Greater Visibility
Connected Data Across All Platforms
Seamlessly connect your tech stack with Xima’s extensive integrations. From CRM and EHR/EMR systems to Microsoft Teams and Single Sign-On, our platform effortlessly syncs with the tools you rely on. Boost efficiency, streamline workflows, and ensure a frictionless experience for both your team and customers.
How Xima Integrates with Your Other Tools
CRM Integrations and APIs
Effortlessly integrate your CRM with Xima to enhance customer interactions and streamline workflows. With support for over 300 CRM systems, our seamless integrations enable caller previews, screen pops, click-to-dial, and automated activity logging—empowering your team with real-time customer insights for more efficient, personalized conversations.
Single Sign-on (SSO)
Simplify access and enhance security with Xima’s Single Sign-On (SSO) integration. Enable seamless authentication across your systems, reducing password fatigue and ensuring a secure, frictionless login experience for your team—so they can focus on what matters most.
Microsoft Teams Integration
Unify communication and collaboration with Xima’s Microsoft Teams integration. Seamlessly connect your contact center with Teams to streamline workflows, enhance productivity, and ensure your team stays connected—whether they’re in the office or remote.
EHR/EMR Integration
Enhance patient interactions with Xima’s EHR/EMR integration. By linking your contact center with electronic health records, your team gains instant access to vital patient information, streamlining workflows and improving communication for a more efficient and personalized healthcare experience.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Customer Testimonials
Read more Xima reviews from real customers.
Frequently Asked Questions
FAQs About Integrations
Why are extensive integrations important for a contact center?
Integrations allow contact centers to connect with essential business tools, such as CRMs, communication platforms, and authentication systems, ensuring seamless workflows, better data accessibility, and improved customer experiences.
How do integrations improve efficiency in customer interactions?
Can a contact center platform integrate with my existing software?
Many modern contact center solutions, including Xima, offer extensive integration capabilities with CRM, EHR/EMR, Microsoft Teams, and Single Sign-On (SSO) to fit seamlessly into your existing tech stack.
What if my business needs a custom integration?
Some platforms, like Xima, provide API access, allowing businesses to build custom integrations that align with their unique workflows and operational needs.
How easy is it to set up and manage integrations?
The best contact center solutions prioritize easy setup and configuration, with pre-built integrations and dedicated support to ensure minimal downtime and a smooth implementation process.
Don’t see your question here?
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