Extensive Integrations
Combine Your Tools for Greater Visibility
Connected Data Across All Platforms
Xima’s extensive contact center integrations make it easy to unify your tools. From call center CRM integration to EHR/EMR platforms, Microsoft Teams, and SSO, the system keeps information aligned so teams can work efficiently and customers receive consistent experiences.
How Xima Integrates with Your Other Tools
CRM Integrations and APIs
Effortlessly integrate your CRM with Xima to enhance customer interactions and streamline workflows. With support for over 300 CRM systems, our seamless integrations enable caller previews, screen pops, click-to-dial, and automated activity logging—empowering your team with real-time customer insights for more efficient, personalized conversations.
Single Sign-on (SSO)
Xima’s Single Sign-On (SSO) integration simplifies access across your contact center tools. Teams log in once for a secure login experience to move between connected systems without extra steps, creating a smoother, more secure workflow.
Microsoft Teams Integration
Unify communication and collaboration with Xima’s Microsoft Teams integration. Seamlessly connect your contact center with Teams to streamline workflows, enhance productivity, and ensure your team stays connected—whether they’re in the office or remote.
EHR/EMR Integration
Enhance patient interactions with Xima’s EHR/EMR integration. By linking your contact center with electronic health records, your team gains instant access to vital patient information, streamlining workflows and improving communication for a more efficient and personalized healthcare experience.
Benefits of Contact Center Integrations
Contact center integrations bring your systems together so teams can work faster, stay aligned, and deliver a more consistent customer experience.
Accelerated operational agility
Integrations reduce manual steps and keep information flowing between your tools. This helps teams move quickly, avoid delays, and scale operations as needs change.
More personalized customer interactions
With CRM or EHR/EMR data available in real time, agents can see who is calling and why. Access to accurate customer details supports clearer conversations and more tailored support.
Higher agent productivity and efficiency
Unified systems cut down on tool-switching and give agents the information they need within a single workspace. This shortens handle times and reduces effort across the team.
Stronger business insights
Connected data improves reporting and gives leaders a clearer view of trends, performance, and customer needs. Integrated analytics help teams make informed decisions and plan more effectively.
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Customer Testimonials
Read more Xima reviews from real customers.
Frequently Asked Questions
FAQs About Integrations
Why are extensive integrations important for a contact center?
Integrations allow contact centers to connect with essential business tools, such as CRMs, communication platforms, and authentication systems, ensuring seamless workflows, better data accessibility, and improved customer experiences.
How do integrations improve efficiency in customer interactions?
Can a contact center platform integrate with my existing software?
Many modern contact center solutions, including Xima, offer extensive integration capabilities with CRM, EHR/EMR, Microsoft Teams, and Single Sign-On (SSO) to fit seamlessly into your existing tech stack.
What if my business needs a custom integration?
Some contact center integrations also include API access, giving teams the ability to build custom connections that match their workflows. Xima supports this approach, allowing businesses to tailor integrations to their operational needs.
How easy is it to set up and manage integrations?
The best contact center solutions prioritize easy setup and configuration, with pre-built integrations and dedicated support to ensure minimal downtime and a smooth implementation process.
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