New Gmail Integration for Seamless Customer Support
New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration
Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North America. This integration syncs patient contact information with the Xima agent experience, enabling easy patient identification upon contact. There’s no need to shift focus outside of the Contact Center Agent Client interface to identify the caller or load patient contact details for outbound communication.
Your agents no longer need to leave the Contact Center Agent Client to find patient contact information. We integrate an updated patient directory directly into the client your agents use for calls, emails, and messages. This streamlined approach enables agents to access necessary information quickly, enhancing workflow efficiency and reducing the need to switch between different systems.
Your agents no longer need to access the EHR/EMR for patient contact information. We embed an updated patient phone book into the same client your agents use for handling calls, emails, and messages.
Run reports on chats exclusively or include them with other media channels for a holistic view of your team’s efficiency.
All remote interactions with patients, whether outbound calls or inbound inquiries, are logged within a single platform. This allows you to review any interaction in detail from start to finish or compile and analyze data in historical reports, helping you pinpoint strengths and areas for improvement in your team's performance.
How does Xima stay HIPAA compliant while working with patient records?
Xima does not store sensitive patient data such as SSNs or full DOBs. All stored data is encrypted, and access to the user interface is password protected. API exports of patient data are not supported outside of contact history, and this API is protected by a bearer token.
New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration
Direct Routing with Microsoft Teams Now with Xima At Xima Software, we’re dedicated to pushing the boundaries of telecommunications technology to empower businesses like yours.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET