"I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes."

"The biggest selling point was that Xima didn’t require any heavy lifting to work with ACO. Xima could provide 4-digit dialing, easy integration to CRM, and it didn’t need to be intrusive on the network to provide desktop agent tools. A large part of the problem with Avaya CCaaS was that they needed certain network settings to be in place in order to work. This customer is based out of Switzerland and they have full control over the network. Xima was like an overlay, which made it cleaner and easier for them. Otherwise, the reporting is very extensive. Far beyond what the customer will ever come across and it was a very competitive in price."

"The primary reason [AFA chose Xima] was the Queue time limitation on the ACO Platform. The added features were Queue Callback and Skills Based Routing."