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World Class Features:
Routing calls automatically and intelligently to the best customer service representative, every time
Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times
Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible
Cradle to Grave Reporting
View communications from start to finish which provides actual validation of data and analytics reporting
Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center
All the historic data and Realtime reporting how you need it, when you need it