Xima

Questions? (888) 944-XIMA

Take your Call Center Solution to the Next Level

Save up to 70% of your CCaaS costs when going with Xima.

Get set up with Xima in as little as 3 weeks.

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World Class Features:

Skills-Based Routing

Routing calls automatically and intelligently to the best customer service representative, every time

Queue Callback

Rather than making customers wait on hold, the system will automatically call them back which increases customer satisfaction levels and helps manage and control peak call times

Realtime Monitoring

Customizing visual displays that enable managers and supervisors to make time-critical decisions and keeps employees accountable and responsible

Cradle to Grave Reporting

 View communications from start to finish which provides actual validation of data and analytics reporting

Web Chat

Enabling your customers to chat with you rather than call you by managing that communication method centrally in the contact center

Complete Customization

All the historic data and Realtime reporting how you need it, when you need it