Advanced Team Management
Unleash Your Team’s Full Potential
Maximize efficiency and collaboration with Xima.
How Xima Powers Winning Team Management
Quality Management
Learn More >
Speech Analytics
Unlock valuable insights with Xima’s Speech Analytics. Analyze customer conversations to detect trends, improve call handling, and address issues proactively, driving better outcomes.
Learn More >
Workforce Optimization
Maximize efficiency with Xima’s Workforce Optimization. Align staffing levels with call volumes, reduce downtime, and ensure your team operates at peak performance.
Learn More >
Workload Management
Balance your team’s workload effectively with Xima’s Workload Management tools. Distribute tasks evenly, prevent burnout, and ensure timely resolution of customer inquiries for smooth operations.
Learn More >
Customer Success
Is Our Focus
Read more about how our solutions have helped improve businesses across the globe.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Customer Testimonials
Read more Xima reviews from real customers.
Frequently Asked Questions
Why are advanced team management features important for customer service success?
What team management features should I expect from customer service software?
How does real-time monitoring help manage my team?
Can advanced team management tools improve agent performance?
How do workload management tools enhance efficiency?
Don’t see your question here?
Contact Xima’s team for anything else you need.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
