Easy Interface and Great Reporting

A Customer Success Story

When faced with an organization restructure, Sansio Inc. was forced to expand, integrate, prioritize, and restructure their contact center. They needed a more viable, scalable solution.

That’s where we come in. We create applications that integrate with business phone systems and provide historical reporting and call recording, as well as real-time wallboards, skills-based routing, and multi-channel options.

Ease of Use Saves the Day

When faced with an organization restructure, they were forced to expand, integrate, prioritize and restructure their contact center. Their solution initially entailed them merging together on Genesys Cloud, but they quickly realized that this enterprise-grade solution was overly complicated and did not fit their phone system needs.

They then considered other, more costly solutions to fulfill their needs, but ultimately decided that the expense wasn’t something they could digest. They needed a more viable, scalable solution.

Solution Outcome

This allowed Sansio Inc. to stay within their budget and get the quality call reporting/recording solutions they needed. Sansio Inc. now has the ability to effortlessly manage their teams with transparent statistical displays and an array of customizable reporting options. Sansio Inc. also now feels confident in using Xima.

Competitive, low-cost options that fit their budget
Intuitive HTML-based Interface that allows for easy navigation for employees
Customizable displays to show realtime stats of their contact center
Ability for managers to monitor their agents’ statistics as well as bring live phone system data to their desktops
Superior post-sales support team to help set up personalized reports and metrics to improve their business

I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.

– Heather Miller

Senior Support Manager / Sansio Inc.