Learn
Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Resources
Maximizing Contact Center Performance with AI
On-Demand Webinar + FREE Whitepaper Maximizing Contact Center Performance with AI Register AI is no longer just a buzzword, it’s reshaping the way contact centers
How to Elevate ROI Through Customer Experience and Cloud Migration
On-Demand How to Elevate ROI Through Customer Experience and Cloud Migration Watch now Check out this webinar and discover how enhancing Customer Experience (CX) and
Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition
On-Demand Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition Positioning and Selling Xima’s Contact Center Solutions Register Check out our insightful webinar designed exclusively
Recent Blog Posts
Call Abandonment and SLA Compliance in Manufacturing: 6 AI Driven Fixes
In manufacturing, missed calls and broken SLAs cost more than reputation—they can stall production and even put contracts at risk.
This blog explores 6 AI driven fixes that reduce call abandonment and keep SLA promises intact, helping manufacturers deliver faster and more reliable support.
Enterprise Tools vs. Small Business-Focused Contact Center Solutions
Enterprise tools can be too complex, costly, and resource-heavy for small businesses. Xima offers contact center solutions designed specifically for smaller teams.
Contact Center Reporting That Scales with Your Business
Critical business insights shouldn’t be locked behind premium subscription tiers or fees. Read our guide to learn what contact center reporting is, what metrics to track, and how it can help your small business thrive.
