Learn
Helpful resources to learn more about the contact center world
Customer Stories
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Sansio Customer Success Story
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Webinars
Q4 Financial Services Webinar
With AI-driven fraud—particularly in voice-based attacks—on the rise, it’s essential to adopt cutting-edge technology in your contact center to protect both your financial institution and your members and customers.
Q4 On-prem Phone Systems Webinar
On-Demand Webinar Maximizing Your On-Prem Phone System with Xima Join us for an in-depth session on how to maximize the value of your existing infrastructure
Xima for Microsoft Teams: A Cohesive Experience – Customers
Pre-Recorded Xima for Microsoft Teams Combine Teams with Your Contact Center for a Better Customer Experience In today’s fast-paced world, staying connected with your customers
Recent Blog Posts
Contact Center Automation: An In-Depth Overview
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological advancements. Discover common challenges, and solutions, to enhance the member experience.
Overcoming the Challenges of Today’s Financial Services Call Centers
Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological advancements. Discover common challenges, and solutions, to enhance the member experience.
AI in Customer Service: Everything You Need to Know
For small and medium-sized businesses (SMBs), choosing the right contact center software is a big decision. Often, SMBs don’t have the luxury of large IT teams to manage complex, costly systems. But that doesn’t mean they can’t access robust, enterprise-level capabilities.