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Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Resources
How to Elevate ROI Through Customer Experience and Cloud Migration
On-Demand How to Elevate ROI Through Customer Experience and Cloud Migration Watch now Check out this webinar and discover how enhancing Customer Experience (CX) and
Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition
On-Demand Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition Positioning and Selling Xima’s Contact Center Solutions Register Check out our insightful webinar designed exclusively
Recent Blog Posts
Scaling Customer Support with AI: Strategies and Benefits
See how manufacturers are using AI to streamline contact centers—automating routine tasks while keeping humans available when expertise matters most.
Smarter Scheduling, Not More Staffing: How Retailers Can Optimize Support Without Growing Headcount
Discover how retailers can improve service and reduce burnout using AI-powered scheduling, chat automation, and analytics—without hiring more agents.
What Is Call Center Quality Monitoring and Why Is it Important?
In today’s customer-centric world, delivering exceptional customer experience is more important than ever, and call centers stand at the frontline of this effort. Call centers
