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Helpful resources to learn more about the contact center world
Customer Stories
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Resources
Stop Putting Out Fires. Start Predicting Them with Xima Insights.
Live Webinar Stop Putting Out Fires. Start Predicting Them with Xima Insights. Thursday, June 4 11:00 a.m. ET Register Join us for an exclusive first look
Win More with AI: How Partners Are Standing Out in a Crowded Market
Live Webinar Win More with New AI Insights: How Partners Can Stand Out in a Crowded Market Thursday, May 7 11:00 a.m. ET Register Join us
Real-World Results with Xima Speech Analytics & Auto QA
On Demand Webinar Real-World Results with Xima Speech Analytics & Auto QA Register Check out this webinar and get a candid look at how contact
Recent Blog Posts
Increase FCR Rate: 5 Data-Driven Practices for 2026 Success
Increase your FCR rate with 5 data-driven best practices for 2026. Learn how to improve First Call Resolution to boost CSAT and empower your agents.
Xima vs Intermedia for Small Business Contact Centers
As SMBs grow, there often comes a point when a basic phone system no longer keeps up with customer expectations. Calls are harder to track, performance is difficult to measure, and managing a growing support team starts to feel reactive instead of intentional.
How Speech Analytics Improves Customer Experience Today
Unlock insights from every call. See how contact center speech analytics uses AI to boost CX, improve agent coaching, and increase customer satisfaction.
