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Helpful resources to learn more about the contact center world
Customer Stories
A Large Pest Control Company Unifies Voice, Email & Chat with Xima + Voice for Pest
See how one of the West Coast’s largest pest control companies handled 72,000+ calls, 3,100+ callbacks, and 1,800+ chats in 90 days with Xima and Voice for Pest.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Resources
Get AI-Ready for 2027: Your Contact Center Playbook
Join Xima for a live webinar on the AI capabilities and integrations that will shape contact centers in 2027. Save your spot and get AI-ready now.
Stop Losing Revenue to Missed Calls
Watch this on demand webinar all about Xima’s new AI Voice Bot which powers a smarter contact center.
How to Turn Every Conversation into a Business Signal
Watch Xima’s Jon Florence and Kelly Jaques turn call topic detection into real business insights. Watch on demand now.
Recent Blog Posts
AI in Customer Experience (CX) for SMBs
Artificial intelligence in customer experience is the use of bots and analytics to streamline support. Explore how SMBs improve efficiency and reduce costs.
AI Operational Efficiency: Why It Matters for Contact Centers Now
Learn how AI and real-time analytics improve operational efficiency in small to mid-sized contact centers, boosting visibility, compliance, and agent performance.
8 Best AI Sentiment Analysis Tools of 2026
Evaluate the best AI sentiment analysis software to track customer emotion automatically across voice calls and text conversations.
