Learn
Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Resources
Maximizing Contact Center Performance with AI
On-Demand Webinar + FREE Whitepaper Maximizing Contact Center Performance with AI Register AI is no longer just a buzzword, it’s reshaping the way contact centers
How to Elevate ROI Through Customer Experience and Cloud Migration
On-Demand How to Elevate ROI Through Customer Experience and Cloud Migration Watch now Check out this webinar and discover how enhancing Customer Experience (CX) and
Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition
On-Demand Exclusive Partner Webinar: Mastering the Xima CCaaS Value Proposition Positioning and Selling Xima’s Contact Center Solutions Register Check out our insightful webinar designed exclusively
Recent Blog Posts
Call Center Speech Analytics with Historical Transcription: A Must-Have for Your Business
Every customer conversation holds invaluable insights, but only if you know how to uncover them.
5 Benefits of AI in IVR for Businesses
Picture this: a customer calls your business, and instead of waiting through endless menus or long hold times, they’re instantly greeted by an intelligent system that understands their needs. That’s the power of AI-driven Interactive Voice Response (IVR).
Call Center Statistics: Metrics and Trends You Need to Know in 2025
The modern call center isn’t just a place to answer questions; it’s the heartbeat of customer experience. With more than 3 million Americans employed in call centers and the global market expected to reach $500.1 billion by 2030, the industry is rapidly evolving to meet changing customer expectations and technological advancements.
