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Helpful resources to learn more about the contact center world
Customer Stories
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Sansio Customer Success Story
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Webinars
From Chronicall to the Cloud: Better CX, More Tools, Smarter AI
On-Demand From Chronicall to the Cloud: Better CX, More Tools, Smarter AI Join us for an in-depth session exploring new technologies available with Xima CCaaS
Outgrowing Your Phone System
On-Demand Webinar Outgrowing Your Phone System: Incorporating AI to Maximize the Customer Experience Join us for an in-depth session on what to do when you
Q4 Financial Services Webinar
With AI-driven fraud—particularly in voice-based attacks—on the rise, it’s essential to adopt cutting-edge technology in your contact center to protect both your financial institution and your members and customers.
Recent Blog Posts
Digital Customer Experience Strategy: Step-by-Step Guide to Success
Discover how AI-powered virtual agents are transforming SMB contact centers. Learn what they are, how they work, key benefits, challenges, and best practices for deployment. Elevate customer experience with AI-driven solutions!
Revolutionizing Customer Service with AI Contact Centers
In today’s fast-paced financial landscape, call centers play a crucial role in shaping member satisfaction and loyalty. This blog post offers innovative solutions to enhance call center operations, ensuring financial institutions not only meet but exceed member expectations.
Understanding Contact Center as a Service (CCaaS)
Explore CCaaS solutions, their key features, and benefits that improve customer interactions and streamline business operations.
