Learn
Helpful resources to learn more about the contact center world
Customer Stories
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Sansio Customer Success Story
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Webinars
Q4 Financial Services Webinar
With AI-driven fraud—particularly in voice-based attacks—on the rise, it’s essential to adopt cutting-edge technology in your contact center to protect both your financial institution and your members and customers.
Q4 On-prem Phone Systems Webinar
On-Demand Webinar Maximizing Your On-Prem Phone System with Xima Join us for an in-depth session on how to maximize the value of your existing infrastructure
Xima for Microsoft Teams: A Cohesive Experience – Customers
Pre-Recorded Xima for Microsoft Teams Combine Teams with Your Contact Center for a Better Customer Experience In today’s fast-paced world, staying connected with your customers
Recent Blog Posts
Empower Your Contact Center Without Burdening IT
For small and medium-sized businesses (SMBs), choosing the right contact center software is a big decision. Often, SMBs don’t have the luxury of large IT teams to manage complex, costly systems. But that doesn’t mean they can’t access robust, enterprise-level capabilities.
Why Contact Center Reporting is Crucial for Business Success
Discover why contact center reporting is essential for business success. Learn how Xima provides SMBs with enterprise-level analytics to improve customer satisfaction, empower data-driven decisions, enhance agent productivity, and ensure compliance—all without the high costs of traditional tools.
Navigating the Complexities of Financial Services CX
Contact centers serve as the front lines of member and customer interaction. They are tasked not only with addressing customer concerns but also with enhancing customer experiences in an industry that heavily relies on trust and relationship-building.
