Learn
Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Webinars
Exclusive Partner Preview: Xima’s AI Breakthroughs & 2025 Roadmap
Thursday, March 13 11:00 a.m. ET Exclusive Partner Preview: Xima’s AI Breakthroughs & 2025 Roadmap Join us for an in-depth session specifically tailored to our
From Chronicall to the Cloud: Better CX, More Tools, Smarter AI
On-Demand From Chronicall to the Cloud: Better CX, More Tools, Smarter AI Join us for an in-depth session exploring new technologies available with Xima CCaaS
Outgrowing Your Phone System
On-Demand Webinar Outgrowing Your Phone System: Incorporating AI to Maximize the Customer Experience Join us for an in-depth session on what to do when you
Recent Blog Posts
What is the difference between UCaaS and CCaaS?
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are adopting omnichannel strategies to stay competitive.
What is a Cloud Contact Center?
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are adopting omnichannel strategies to stay competitive.
What is a CX platform?
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are adopting omnichannel strategies to stay competitive.
