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Helpful resources to learn more about the contact center world

Customer Stories

Doctor sitting on a patient's bed, smiling

Fairfax Pediatric Customer Success Story

“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager

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Sansio Customer Success Story

“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager

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Webinars

Q4 Financial Services Webinar

With AI-driven fraud—particularly in voice-based attacks—on the rise, it’s essential to adopt cutting-edge technology in your contact center to protect both your financial institution and your members and customers. ​

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Recent Blog Posts

Contact Center Automation: An In-Depth Overview

Call centers play a pivotal role in shaping the customer experience. However, many financial institutions struggle to keep pace with evolving customer expectations and technological advancements. Discover common challenges, and solutions, to enhance the member experience.

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A conceptual illustration of AI-powered customer support featuring a chatbot and a person working on a laptop.

AI in Customer Service: Everything You Need to Know

For small and medium-sized businesses (SMBs), choosing the right contact center software is a big decision. Often, SMBs don’t have the luxury of large IT teams to manage complex, costly systems. But that doesn’t mean they can’t access robust, enterprise-level capabilities.

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Feature Release Webinar

Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.

  • IVR (Interactive Voice Response)

  • MMS Messaging

  • Social Media Integration

Thursday, September 12, 2024 | 11:00AM ET