Call Center Software for Retail
Retail Contact Center Solutions
Make exceptional service your retail edge
Key Benefits of Xima's Call Center Software for the Retail Industry
Drive Repeat Purchases with Increased Loyalty
Leverage Xima’s cradle-to-grave reporting to analyze customer behavior and tailor experiences that encourage loyalty. With actionable insights, you can anticipate shopper needs, optimize inventory, and build stronger customer connections that keep them coming back.
Optimize In-Store and Online Experiences
Xima’s user-friendly, highly configurable solutions make it easy to unify retail communication channels. Seamlessly manage customer interactions across in-store, online, and mobile touchpoints, delivering consistent, personalized service without adding IT complexity.
Keep Cool During Busy Periods
Automate Tasks with Smart Retail Call Center AI
Optimize your retail call center operations and elevate customer satisfaction with Artificial Intelligence. Integrating AI automates low-value tasks like transcriptions and simple data lookups, allowing your team to focus on complex, high-touch sales and service interactions.
Leverage Xima’s AI-powered analytics to identify emerging customer needs, predict churn risks, and automate quality assurance by scoring every interaction. This proactive coaching for agents guarantees a consistent, high-quality retail customer journey.
Call Center Solutions that Boost Retail Sales
Transform traditional retail customer service into a revenue driver by truly understanding your customers.
With cradle-to-grave customer data management, your team can view every interaction in a single window and quickly access purchase history and preferences. This empowers them to deliver personalized product recommendations, turning every interaction into an opportunity to boost sales and foster loyalty.
Call center features that help retailers build customer trust and loyalty
Xima helps retailers deliver fast, personalized service with multi-channel support and skills-based routing. Advanced analytics optimize operations, while queue callback minimizes wait times during peak periods. These tools work together to create an effortless customer experience, building trust and fostering loyalty that keeps shoppers coming back.
Multi-Channel Support
Skills-Based Routing
Get your customers to the right person, every time. Xima’s skills-based routing ensures inquiries are directed to the most qualified agents, delivering faster resolutions and personalized support that builds trust and loyalty.
Advanced Reporting
Queue Callback
Build Trust
Keep Your Shoppers Connected
Reach your customers wherever they are—whether it’s to share a promotion, provide updates, or simply stay in touch—through phone, text, or email. Today’s shoppers expect instant access to information on any device, anytime.
By unifying your communication channels, your call center provides a seamless and efficient retail experience. Features like IVR can handle routine inquiries or resolve simple issues quickly, freeing up your team to focus on delivering exceptional service for more complex needs.
Proven Results in the Financial Sector
How can a cloud contact center strengthen member relationships, streamline operations, and improve agent productivity across your entire financial institution? You can see the impact by looking at real results from organizations in the financial sector.
Our cloud solutions have helped financial institutions improve service quality, reduce operational inefficiencies, and deliver faster and more reliable support. Explore how cloud contact center software is driving measurable improvements and how it can help your institution achieve the same results.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
- Service level improved from 50–70% before Xima to 90% after Xima.
- Call handle time decreased.
- Wait time decreased.
- Call abandonment rate decreased.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Customer Testimonials
Read more Xima reviews from real customers.
Retail Call Center Solutions FAQs
Have questions? Xima has answers. Check out the FAQs below.
How does Xima help improve customer engagement in retail?
Xima’s multi channel communication platform enables retailers to engage with customers via voice, chat, email, SMS, and social media. This ensures seamless, personalized interactions, enhancing customer satisfaction and loyalty.
Can Xima handle high call volumes during peak shopping seasons?
How does Xima support personalized customer experiences?
Is Xima easy to integrate with our existing retail systems?
What kind of support does Xima provide for retailers?
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Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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