Call Center Software for Retail
Turn Every Customer Interaction into Loyalty
Make exceptional service your retail edge
Key Benefits of Xima's Call Center Software for the Retail Industry
Drive Repeat Purchases with Increased Loyalty
Leverage Xima’s cradle-to-grave reporting to analyze customer behavior and tailor experiences that encourage loyalty. With actionable insights, you can anticipate shopper needs, optimize inventory, and build stronger customer connections that keep them coming back.
Optimize In-Store and Online Experiences
Xima’s user-friendly, highly configurable solutions make it easy to unify retail communication channels. Seamlessly manage customer interactions across in-store, online, and mobile touchpoints, delivering consistent, personalized service without adding IT complexity.
Keep Cool During Busy Periods
Unlock Opportunities
Transform traditional customer service into a revenue driver by truly understanding your customers.
With cradle-to-grave customer data management, your team can view every interaction in a single window and quickly access purchase history and preferences. This empowers them to deliver personalized product recommendations, turning every interaction into an opportunity to boost sales and foster loyalty.
Features that help you build customer trust and loyalty
Xima helps retailers deliver fast, personalized service with multi-channel support and skills-based routing. Advanced analytics optimize operations, while queue callback minimizes wait times during peak periods. These tools work together to create an effortless customer experience, building trust and fostering loyalty that keeps shoppers coming back.
Multi-Channel Support
Skills-Based Routing
Get your customers to the right person, every time. Xima’s skills-based routing ensures inquiries are directed to the most qualified agents, delivering faster resolutions and personalized support that builds trust and loyalty.
Advanced Reporting
Queue Callback
Build Trust
Keep Your Shoppers Connected
Reach your customers wherever they are—whether it’s to share a promotion, provide updates, or simply stay in touch—through phone, text, or email. Today’s shoppers expect instant access to information on any device, anytime.
By unifying your communication channels, you create a seamless and efficient experience. Features like IVR can handle routine inquiries or resolve simple issues quickly, freeing up your team to focus on delivering exceptional service for more complex needs.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Sansio Customer Success Story
“I liked Xima because the user interface was easy to understand, I could do a lot of the things myself administratively, and pretty much every need I had, you guys checked all the boxes.” – Senior Support Manager
Customer Testimonials
Read more Xima reviews from real customers.
Frequently Asked Questions
Have questions? Xima has answers. Check out the FAQs below.
How does Xima help improve customer engagement in retail?
Xima’s multi channel communication platform enables retailers to engage with customers via voice, chat, email, SMS, and social media. This ensures seamless, personalized interactions, enhancing customer satisfaction and loyalty.
Can Xima handle high call volumes during peak shopping seasons?
How does Xima support personalized customer experiences?
Is Xima easy to integrate with our existing retail systems?
What kind of support does Xima provide for retailers?
Don’t see your question here?
Contact Xima’s team for anything else you need.
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Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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