Leverage real-time wallboards, custom reports, and cradle-to-grave analytics to enhance performance. Xima’s central repository and evaluation tools provide everything you need in a central repository to drive efficiency and optimize operations with ease.
Xima’s reporting tools provide both standard and customizable reports to deliver actionable insights. With over 30 templates, you can track key metrics like call volume and resolution times, helping you optimize operations and enhance the customer experience.
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Xima’s Cradle-to-Grave feature offers a complete view of every customer interaction in a single interface. It helps supervisors and agents monitor real-time progress, review histories, and improve service efficiency with ease.
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Xima’s Scorecards and Evaluations provide a structured framework for assessing agent performance. Managers can create custom scorecards to measure key behaviors, such as communication skills, adherence to protocols, and problem-solving abilities. This feature ensures performance reviews are consistent, fair, and aligned with company goals.
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Xima’s Realtime Wallboards provide live insights into your contact center’s performance, displaying key metrics like call volume, wait times, and agent availability. This real-time visibility enables managers to make informed decisions and allocate resources efficiently, ensuring optimal customer service.
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Xima’s Central Repository consolidates communication data from multiple locations into a single, centralized hub. This unified approach enhances collaboration, ensures data accuracy, and provides comprehensive insights across all sites, streamlining management and improving operational efficiency.
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Read more about how our solutions have helped improve businesses across the globe.
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Read more Xima reviews from real customers.
Analytics provide data on key performance indicators like resolution times, customer satisfaction, and agent productivity. These insights help identify areas for improvement and drive data-driven decisions to enhance service quality.
Absolutely. Many customer service applications offer customizable reporting tools, allowing businesses to focus on specific metrics relevant to their goals, such as first-call resolution rates or average handling times.
Contact Xima’s team for anything else you need.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
