Xima ensures every customer communication is captured across a unified communication platform, enabling exceptional service and satisfaction. Features like Call Queueing, Queue Callback, Skills-Based Routing, and Multi-channel Communications streamline support, while Live Agent Call Recording and IVR enhance efficiency and quality. Deliver personalized, seamless experiences that build trust and loyalty.
Ensure no call goes unanswered with Xima’s efficient call queuing, built to support modern customer communications. Manage high call volumes by placing customers in a queue while providing real-time wait updates to maintain satisfaction.
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Reduce wait times and frustration with queue callback. Customers can request a callback when an agent is available, improving convenience and keeping customer communications moving smoothly during peak hours.
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Get calls to the right agent every time. Xima’s skills-based routing intelligently matches customers to agents best equipped to handle their inquiries, ensuring faster resolutions and better service.
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Capture every conversation with live agent call recording. This feature ensures quality assurance, compliance, and the opportunity for continuous training by reviewing recorded calls.
Supervisors can review communication patterns and support team members by understanding how conversations unfold across channels.
Recordings also help teams spot communication gaps, reinforce best practices, and maintain consistency across every interaction.
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Simplify customer interactions with Xima’s IVR. Handle routine inquiries or route customers to the appropriate department without involving live agents, saving time for both customers and staff.
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A multichannel workspace gives agents a clearer view of customer conversations by keeping message history connected across voice, SMS, chat, email, and social channels. This helps teams follow the full context of an interaction and provide consistent support across every touchpoint.
Engage with customers on their preferred channels—voice, chat, SMS, email, or social media. Xima’s multi-channel communication platform ensures seamless and consistent support, no matter where customers connect.
This continuity allows customers to switch channels without repeating information, helping teams maintain a smoother conversation flow.
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Seamlessly connect your tech stack with Xima’s extensive integrations. Our communication platform syncs easily with CRM and EHR/EMR systems, Microsoft Teams, Single Sign-On, and other tools you rely on that support modern customer communications.
Connecting CRM, EHR/EMR, and productivity tools helps agents access customer details during conversations, creating a more organized and informed communication experience.
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Read more about how our solutions have helped improve businesses across the globe.
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Read more Xima reviews from real customers.
Bringing multiple channels into a single communication platform eliminates data silos and gives teams a complete view of customer communications. Agents can respond faster, stay consistent across channels, and resolve issues more efficiently, leading to better service quality and smoother workflows.
Contact Xima’s team for anything else you need.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
