Xima ensures every customer communication is captured across a unified communication platform, enabling exceptional service and satisfaction. Features like Call Queueing, Queue Callback, Skills-Based Routing, and Multi-channel Communications streamline support, while Live Agent Call Recording and IVR enhance efficiency and quality. Deliver personalized, seamless experiences that build trust and loyalty.
Ensure no call goes unanswered with Xima’s efficient call queuing, built to support modern customer communications. Manage high call volumes by placing customers in a queue while providing real-time wait updates to maintain satisfaction.
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Reduce wait times and frustration with queue callback. Customers can request a callback when an agent is available, improving convenience and keeping customer communications moving smoothly during peak hours.
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Get calls to the right agent every time. Xima’s skills-based routing intelligently matches customers to agents best equipped to handle their inquiries, ensuring faster resolutions and better service.
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Capture every conversation with live agent call recording. This feature ensures quality assurance, compliance, and the opportunity for continuous training by reviewing recorded calls.
Supervisors can review communication patterns and support team members by understanding how conversations unfold across channels.
Recordings also help teams spot communication gaps, reinforce best practices, and maintain consistency across every interaction.
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Simplify customer interactions with Xima’s IVR. Handle routine inquiries or route customers to the appropriate department without involving live agents, saving time for both customers and staff.
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A multichannel workspace gives agents a clearer view of customer conversations by keeping message history connected across voice, SMS, chat, email, and social channels. This helps teams follow the full context of an interaction and provide consistent support across every touchpoint.
Engage with customers on their preferred channels—voice, chat, SMS, email, or social media. Xima’s multi-channel communication platform ensures seamless and consistent support, no matter where customers connect.
This continuity allows customers to switch channels without repeating information, helping teams maintain a smoother conversation flow.
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Seamlessly connect your tech stack with Xima’s extensive integrations. Our communication platform syncs easily with CRM and EHR/EMR systems, Microsoft Teams, Single Sign-On, and other tools you rely on that support modern customer communications.
Connecting CRM, EHR/EMR, and productivity tools helps agents access customer details during conversations, creating a more organized and informed communication experience.
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Read more about how our solutions have helped improve businesses across the globe.
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Read more Xima reviews from real customers.
Bringing multiple channels into a single communication platform eliminates data silos and gives teams a complete view of customer communications. Agents can respond faster, stay consistent across channels, and resolve issues more efficiently, leading to better service quality and smoother workflows.
Contact Xima’s team for anything else you need.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
