How to Use AI to Analyze Calls in Your Contact Center
Learn how AI call analysis works, from transcription to scoring, and how contact centers use it to improve agent performance and customer retention.
1 in 3 [business] leaders believe that building new-generation digital platforms to help customer-facing teams work better is a top digital investment priority. (The Future of CX 2022 report – Freshworks) As communication technology evolves, businesses are turning to unified communications (UC) to streamline their processes and improve productivity.
However, managing communication data across multiple locations can be a challenge. That’s where our new UC Central Repository comes in – providing a centralized location to store and manage communication data for multi-site organizations.
Xima’s Central Repository offers a range of features that make it the ultimate solution for multi-site companies including:
Call histories across sites are traced through cradle to grave call tracking.
Xima’s Central Repository offers several benefits to multi-site companies. These include:
Xima’s Central Repository is designed for multi-site companies that want to streamline communication processes and improve collaboration. This includes businesses in industries like healthcare, manufacturing, financial services, or any company or franchise with multiple locations where effective communication is critical to delivering quality customer service experiences.
Xima’s new Central Repository product offers a centralized location to store and manage communication data for multi-site companies. With features such as centralized contact data, user account integration, and speech analytics integration, companies can rely on one source of truth to improve productivity and efficiency. The Central Repository provides a range of benefits, including improved collaboration, enhanced data insights, and cost savings. If your customers are looking for a powerful repository solution for your multi-site clients, contact us today to learn more about Xima’s Central Repository.
Learn how AI call analysis works, from transcription to scoring, and how contact centers use it to improve agent performance and customer retention.
Virtual agents in AI use machine learning to resolve customer inquiries and automate support workflows without human intervention.
Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET