New Gmail Integration for Seamless Customer Support
New Gmail Integration for Seamless Customer Support At Xima, we continually enhance how customer care teams manage interactions. Our latest enhancement is the Gmail integration for our contact center platform. Building on the success of our Microsoft Outlook integration, this new feature brings the same level of convenience and efficiency to Gmail users. A New […]
Direct Routing with Microsoft Teams
Direct Routing with Microsoft Teams Now with Xima At Xima Software, we’re dedicated to pushing the boundaries of telecommunications technology to empower businesses like yours. We’re thrilled to announce our latest breakthrough: seamless integration with Microsoft Teams. Unleashing the Power of Direct Routing Direct Routing is at the heart of our integration with Microsoft Teams. […]
Transform Your Contact Center with Xima’s Microsoft Teams Integration
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
EHR / EMR Integrations for Healthcare
Integrate with 70+ Electronic Health Record (EHR) Solutions Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North America. This integration syncs patient contact information with the Xima agent experience, enabling easy patient identification upon contact. There’s no need to shift focus outside of the Contact Center Agent […]
Xima’s Web Chat Upgrade: Revolutionizing Customer Engagement
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
Release Highlights Quarter 1, 2024
We released a much requested CRM Integration in Quarter 4 of 2023.
Demonstrating ROI From Your Contact Center
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
How Contact Center Software Will Make Your Workplace More Efficient
With Xima, you can have access to an entire range of call center solutions to help make your job easier and your customer service even better. Improve efficiency and productivity with our unified platform system, make customer service the star with our CRM systems, and keep agents and customers happy with call automation that takes the strain off even during the most high-volume call times.
SMS Porting to Xima’s Contact Center
Keep your phone number(s) with your existing provider and seamlessly port over only the SMS/texting portion of that number to Xima’s Contact Center.
This new feature allows you to keep your phone calls the way they are, uninterrupted, and add in the additional function of SMS capabilities in your contact center.
Tips for Reducing Your Abandoned Calls (Without Hiring More Staff)
Reducing abandoned calls makes people feel heard and improves the overall customer experience. We’ve put together some ways you can reduce them easily.
