Pricing Made Easy
Advanced Features at a Fraction the Cost
Every customer interaction is crucial to building brand loyalty. Xima’s cloud communication platform is a fully customizable and easy-to-use solution that provides transformational data and a better customer experience.
Depending on your company’s current configuration, Xima offers multiple options to set you up with its best-in-class customer service software.
Basic
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Standard Reports & Cradle
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Realtime Reporting, Wallboards and Supervisor View
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WebRTC or Deskphone
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Skills-based Routing
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Queue Callback
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Reason / Account Codes
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Realtime Alerts & Triggers
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Listen / Whisper / Join
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Call Recording w/ 5GB of Free Storage per User
Essentials
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+ All Previous features
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Microsoft Teams Integration*
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CRM Integrations
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EHR/EMR Integrations*
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Advanced IVR
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API Connections
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*Channel Connect Fee May Be Charged Separately
Professional
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+ All Previous Features
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Web Chat
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Email Channel
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SMS Channel
Basic
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Standard Reports & Cradle
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Realtime Reporting, Wallboards and Supervisor View
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WebRTC or Deskphone
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Skills-based Routing
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Queue Callback
-
Reason / Account Codes
-
Realtime Alerts & Triggers
-
Listen / Whisper / Join
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Call Recordingw/ 5GB of Free Storage per User
Essentials
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+ All Previous features
-
Microsoft Teams Integration*
-
CRM Integrations
-
EHR/EMR Integrations*
-
Advanced IVR
-
API Connections
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*Channel Connect Fee May Be Charged Separately
Professional
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+ All Previous Features
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Web Chat
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Email Channel
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SMS Channel
Voice – Standard User
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Unlimited Calling
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Standard Reports & Cradle to Grave
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Direct Number (DID)
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Mobile Connect App
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Voicemail to Email
Voice – Office User
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+ All Voice – Standard User Features
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Call Recording w/ 5GB of Free Storage per User
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Realtime Reporting, Wallboards, and Supervisor View
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Voicemail Transcription
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SMS/MMS
Voice + Basic
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+ All Voice – Office User Features
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Contact Center Routing to Agent Client or Deskphone
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Skills-based Routing
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Queue Callback
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Reason / Account Codes
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Realtime Alerts & Triggers
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Listen / Whisper / Join
Voice + Essentials
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+ All Voice + Basic Features
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Microsoft Teams Integration*
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CRM Integrations
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EHR/EMR Integrations*
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Advanced IVR
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API Connections
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*Channel Connect Fee May Be Charged Separately
Voice + Professional
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+ All Previous Features
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Web Chat
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Email Channel
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SMS Channel
Who is this license for?
The digital only license is for companies that don’t need voice (phone) capabilities but just want to communicate with their customers via other channels.
Digital Only License
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Web Chat
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Email Channel
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SMS Channel
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*Microsoft Teams Integration
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CRM Integrations
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*EHR/EMR Integrations
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API Connections
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*Channel Connect Fee May Be Charged Separately
Digital Only License
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Web Chat
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Email Channel
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SMS Channel
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*Microsoft Teams Integration
-
CRM Integrations
-
*EHR/EMR Integrations
-
API Connections
-
*Channel Connect Fee May Be Charged Separately
*You can mix and match license options based on your companies specific needs.
Workforce
Optimization & Management
WFM helps contact centers to gain deeper insights into their workforce performance by measuring and evaluating key metrics such as agent productivity, call quality, and customer satisfaction.
By analyzing this data, contact center managers can identify areas where they can improve their operational efficiency and enhance the overall customer experience.
Quality Management
Maximize productivity with outcome-based evaluations, automated coaching, and gamification. Price by Quote
Workforce Management
Workforce Management lets supervisors train their team, improve performance, and more. Price by Quote
Speech Analytics
Analyze 100% of customer interactions, get actionable reports and more with our Speech Analytics. Price by Quote
Billed Monthly
A La Carte Features
Customize and configure your system to fit your needs. Whether you need additional recording storage capacity or extra toll-free lines, Xima offers individual features for a small monthly fee.
Fax to Email
$10 per user or number
Extra Direct Number (DID)
$1.50 /month
Toll Free Number
$2.00 /month
Lobby Phone
$20 /month
Additional Recording Storage
$50 per Terabyte
Xima Care | Ongoing Support
Xima’s dedicated support team can help your business quickly and efficiently set up your new account. They offer assistance with remote training, user migration, custom report creation, supervisor wallboard formation, recording installation, scorecard generation, and much more.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
