December 14th, 2023 | 11:00am EST

Excelling in Remote Customer Service Management

An estimated 32.6 million Americans will be working remotely, by 2025, which equates to about 22% of the workforce, according to Upwork. Managing remote customer service agents has become more crucial than ever. 

As businesses adapt to evolving conditions, effective remote management is essential for delivering exceptional customer experiences. Join our webinar, “Excelling in Remote Customer Service Management” where we will explore the best strategies and techniques for successfully overseeing remote customer service teams.

Join us for this insightful webinar and gain the knowledge and skills necessary to effectively manage your remote customer service teams. Unlock the potential of your staff, enhance customer satisfaction, and elevate your business outcomes. Don’t miss out on this opportunity, register today!

Save your seat, register here.

Topics We'll Cover

Remote Team Productivity Booster

Discover top strategies to enhance the productivity of your remote teams, including communication tools, performance metrics, and efficient workflow processes.

Data-Driven Decision Making

Understand how to leverage data and analytics to make informed decisions about remote team performance, customer satisfaction, and service quality improvements.

Technology and Tools for Success

Explore the latest technology solutions that streamline remote customer service operations, improve agent performance, and enhance the overall customer experience.


Jon Florence

VP Of Industry Solutions. Jon has been with Xima Software for the past 12 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.

Cody Winget

Cody Winget

Cody Winget is the Chief Strategy Officer (CSO) of Xima. Cody has been in the industry for over 25 years. He has real-world experience in designing, customizing, deploying, and supporting voice and data networks and contact centers. Cody enjoys new and exciting technologies that improve employee performance, make management’s life easier, and deliver an excellent customer experience. Cody holds both an undergraduate and graduate degree from the University of Nebraska-Lincoln.

We Look Forward to Seeing You There!

If you have any questions prior to the event, reach out to us any way you like!