Customer Feature Webinar: Explore the latest releases in IVR, MMS Messaging, and Social Media Integration.

Pre-Recorded Webinar

Excelling in Remote Customer Service Management

Topics We'll Cover

Remote Team Productivity Booster

Discover top strategies to enhance the productivity of your remote teams, including communication tools, performance metrics, and efficient workflow processes.

Data-Driven Decision Making

Understand how to leverage data and analytics to make informed decisions about remote team performance, customer satisfaction, and service quality improvements.

Technology and Tools for Success

Explore the latest technology solutions that streamline remote customer service operations, improve agent performance, and enhance the overall customer experience.


Jon Florence

VP Of Industry Solutions. Jon has been with Xima Software for the past 12 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.

Cody Winget

Cody Winget

Cody Winget is the Chief Strategy Officer (CSO) of Xima. Cody has been in the industry for over 25 years. He has real-world experience in designing, customizing, deploying, and supporting voice and data networks and contact centers. Cody enjoys new and exciting technologies that improve employee performance, make management’s life easier, and deliver an excellent customer experience. Cody holds both an undergraduate and graduate degree from the University of Nebraska-Lincoln.

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