Watch the full webinar where we launch Xima’s affordable cloud recording solution for Avaya Aura.
Streamline accessing and storing calls in the contact center. Easily access and analyze recorded calls to improve customer satisfaction, resolve disputes, and ensure compliance.
Analyze all voice interactions with fast and accurate automated speech recognition, providing valuable insights into agent behavior and customer feedback. Combine speech analytics with call recording to maximize your investment.
Analyze customer interactions and employee performance to identify areas for improvement. Provide coaching and training to employees, and implement strategies that enhance customer service. Another powerful combination with call recording.
Nate Thatcher started Xima Software with his two partners in 2007. After hunkering down in a basement programming with no paycheck for two years, Xima’s original flagship product, Chronicall, was released. Since then, Nate has grown the company to the success it is today. Nate graduated from Utah State University with a BS in Computer Science. He spends his leisure time skiing and snowboarding in the winter and travelling with his wife and 3 children.
VP Of Industry Solutions. Jon has been with Xima Software for the past 12 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.
Cody Winget is the Chief Strategy Officer (CSO) of Xima. Cody has been in the industry for over 25 years. He has real-world experience in designing, customizing, deploying, and supporting voice and data networks and contact centers. Cody enjoys new and exciting technologies that improve employee performance, make management’s life easier, and deliver an excellent customer experience. Cody holds both an undergraduate and graduate degree from the University of Nebraska-Lincoln.
If you have any questions prior to the event, reach out to us any way you like!