Keeping each other accountable.

With Agent Dashboards, you can hold each other accountable by bringing live phone system data to your desktops.

Dashboard Values

This module provides a way for managers to directly display Realtime statistics on their agents’ desktops. Dashboard Values has display widgets that managers can put on an agent’s desktop so that the agent remains accountable for their work statistics. By doing this, managers and agents can be transparent with one another in their communication.

Account Codes

Want to know why your clients are calling? Account Codes give you a way to track the different reasons your clients are dialing in. You can set the different reasons you want to account for and, every time a client calls in, the agent can mark down why they’re calling.

Web-Based CRM API

Agent Dashboards also has screen pops with web-based CRM API, which means that our software and web-based CRMs—which help track client calls and take notes on deals taking place—can communicate effectively with each other.

Reason Codes

Managers can monitor their agents’ statistics with Reason Codes. This feature allows agents to notify their manager why they are not currently available or at their desk for a call. You can customize the reasons agents give for their absence and report on which reason codes are being used the most.