On-Demand Webinar

Outgrowing Your Phone System: Incorporating AI to Maximize the Customer Experience

Join us for an in-depth session on what to do when you outgrow your phone system and how to incorporate AI to maximize your customer experience.

Register Today

The customer service industry continues to experience significant transformation and that’s not going to stop any time soon. Many SMBs are feeling the strain of outdated phone systems that no longer meet their needs. But what’s the next step when you’re outgrowing the basics? How do you invest in a solution that’s easy to implement, budget-friendly, and delivers fast ROI—while preparing for future advancements like AI?

In this webinar, we’ll explore how you can help your business unlock the potential of multichannel communication and robust reporting—key prerequisites for leveraging AI effectively down the road. You’ll leave with actionable insights to transform your phone system into a powerful tool for business growth.

Don’t wait to migrate until you’re overwhelmed—take the next logical step with Xima and ensure your business is ready for what’s ahead.

When to Upgrade

Key signs you’ve outgrown your basic phone system and what features to prioritize for the next stage of growth.

Maximizing ROI on an SMB Budget

How to adopt multichannel communication and analytics without overextending your budget.

Preparing for the Future

Why understanding and using multichannel communication now is critical for making the most of AI when your business is ready.

Speaker

Kelly Jaques | UX Product Manager

Kelly Jaques has been with Xima Software for 10 years. Having held roles such as EMEA Sales Manager and Named Account Manager for the US, he has obtained extensive experience working with customers and partners. Kelly now drives product innovation as a UX Product Manager. Collaborating across teams, Kelly designs solutions based on industry needs, monitors the development of the solution, and ensures seamless feature releases that enhance Xima’s offerings and meet customer expectations.

Zack Tolpen | SVP of Sales

Zack has been with Xima Software since November 2023. Prior to joining Xima, Zack has a decade of experience in both HR Tech and Cyber Security – scaling Go To Market functions and sales teams across various organizations. He has worked closely with IT, Security and Operational departments to implement technology and strategies to improve operational efficiency. He received his Undergraduate Degree from The University of Colorado with an Economics and Business degree.

Jon Florence | SVP of Industry Solutions

SVP Of Industry Solutions. Jon has been with Xima Software for the past 13 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.