AI in Customer Experience (CX) for SMBs
Artificial intelligence in customer experience is the use of bots and analytics to streamline support. Explore how SMBs improve efficiency and reduce costs.
Denver, Colorado – February 24, 2025 – Xima Software, a leading provider of cloud-based contact center solutions for SMBs, today announced its 2024 results, highlighting a year of significant growth, innovation, and customer success. Xima enables companies of all sizes to optimize their customer experience through highly configurable contact center solutions with robust analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions while providing customer-centric service.
Throughout 2024, Xima Software onboarded key clients across diverse industries, including expanding its strongholds in the financial services, healthcare, and retail sectors. These new partnerships underscore the value of Xima’s intuitive, data-driven solutions in optimizing customer interactions and business performance.
“Our growth this year reflects our commitment to providing SMBs with enterprise-grade contact center capabilities at a fraction of the cost,” said Matt Warta, CEO of Xima Software. “As we look ahead to 2025, we remain focused on innovation, customer success, and expanding our reach to empower businesses with cutting-edge customer experience solutions.”
For more information about Xima Software and our solutions, visit www.ximasoftware.com.
Xima Software is a global market-leading SaaS and software contact center platform. Xima enables companies of all sizes to optimize their customer experience through highly configurable contact center solutions with robust analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions while providing customer-centric service. Learn more at www.ximasoftware.com.
Camille Thompson
VP, Marketing
Xima Software
cthompson@ximasoftware.com
Artificial intelligence in customer experience is the use of bots and analytics to streamline support. Explore how SMBs improve efficiency and reduce costs.
Learn how AI and real-time analytics improve operational efficiency in small to mid-sized contact centers, boosting visibility, compliance, and agent performance.
Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET