Contact Center Trends for 2027: What to Plan for Now
Every fall, the forecasts start rolling in. This year, almost all of them land on the same word: AI. What they don’t agree on is what that means for a contact center with 25 or 250 agents, and a budget that someone outside the queue has to approve. Here’s the short version. 2027 isn’t shaping […]
Get AI-Ready for 2027: Your Contact Center Playbook
Join Xima for a live webinar on the AI capabilities and integrations that will shape contact centers in 2027. Save your spot and get AI-ready now.
Introducing the AI Voice Bot: Every Call Answered, Every Time
Xima’s new AI Voice Bot answers every call and works alongside AutoQA, AI Insights, and Messaging Bot to power a smarter contact center.
Stop Losing Revenue to Missed Calls
Watch this on demand webinar all about Xima’s new AI Voice Bot which powers a smarter contact center.
Call Center Compliance Is Complicated. Your Software Should Make it Easier.
Call center compliance doesn’t have to mean added overhead. Here’s how the right software makes it easier to meet HIPAA, PCI DSS, GDPR, and SOC 2 requirements without slowing your operations.
How to Turn Every Conversation into a Business Signal
Watch Xima’s Jon Florence and Kelly Jaques turn call topic detection into real business insights. Watch on demand now.
Top 7 Cloud Contact Center Wallboard Tools for 2026
Compare 7 cloud contact center wallboard tools for healthcare teams and see why Xima CCaaS leads with real-time visibility, AI-powered QA, and 70+ native EHR integrations.
Xima Software Launches Xima Insights, Bringing Enterprise-Grade AI Analytics to Small and Medium-Sized Business Contact Centers
New AI intelligence module gets managers to the root cause of performance problems in seconds and catches issues in real time, before the damage is done.
Cloud Contact Center Migration for SMBs in 2026
Learn how to plan a cloud contact center migration for your SMB while preserving call flow continuity, CRM integrations, and reporting visibility with Xima Software.
From On-Premise to the Cloud: Real Stories, Real Results
On Demand Webinar: Hear real stories from contact center experts who’ve made the move to the cloud. Watch Xima’s expert panel and get the insights you need to migrate with confidence.
