How to Pick a CCaaS Platform with Advanced Speech Analytics
Choosing a CCaaS platform? Our guide shows you how to evaluate providers and why advanced speech analytics is a must-have for improving CX.
What Is Speech Analytics in Contact Centers
Learn what speech analytics is, how it turns call recordings into actionable data, and how Xima Software uses AI to score 100% of interactions for better QA and coaching.
Use Customer Effort Score to Cut Churn: Actionable Steps
Learn how to calculate customer effort score for better service. Get best practices for improving metrics and using CES to reduce customer churn.
Contact Center Workforce Optimization: The SMB Playbook
Running a contact center with a small or mid-sized team often means balancing limited resources with high customer expectations. Every staffing decision, missed trend, or gap in visibility can impact service levels and agent performance.
Next‑Gen Contact Center Tech: 5 Must‑Have Features for SMBs
Need contact center software? Discover 5 must-have features of next generation contact center technology & call center software for small business.
Xima vs Large Contact Center Brands for Growing SMB Teams
For many small and mid-sized businesses, choosing a contact center platform can feel like walking a tightrope. Teams often find themselves evaluating well-known enterprise brands like Dialpad, Talkdesk, Zendesk, RingCentral, or Nextiva, assuming that bigger platforms automatically deliver better long-term value.
Choosing a HIPAA‑Compliant Hospital Contact Center Platform
Explore secure hospital contact center solutions. Learn how to ensure HIPAA compliance, reduce wait times, and improve patient care with Xima.
What Your Contact Center Data Is Telling You (And Who Else Might Be Listening)
There’s a version of compliance that lives in your legal department. It shows up in annual audits, gets handed to a specialist, and mostly stays out of your way. And then there’s the version that lives in your contact center. Every call your agents handle, every account number a customer reads out loud, every consent […]
10 AI Contact Center Features That Actually Improve Analytics and Routing
When you’re running a contact center, the gap between a platform that looks impressive in a demo and one that actually changes how your team operates day to day is significant. AI contact center platforms have matured a lot in recent years, but not every feature delivers equal value. Some are genuinely useful. Others are […]
How Omnichannel Support Works in a Cloud Contact Center
Learn how omnichannel support works in a cloud contact center and how Xima Software connects voice, chat, email, and SMS into one unified customer journey for SMB teams.
