Handle With Care: How AI Can Support—Not Replace—Human Connection in Healthcare Contact Centers
In healthcare contact centers, AI should lighten the load—not replace human care. Learn how to automate with empathy and escalate when it matters most.
Benefits of Chatbots in Healthcare
Discover the powerful benefits of chatbots in healthcare, from streamlined communication and improved patient engagement to reduced costs. Learn how AI is revolutionizing patient care.
Reducing Patient Hold Times with AI: How Smarter Self-Service Improves Healthcare Access
Discover how AI-powered self-service is transforming patient access in healthcare. Learn how smarter call routing, predictive analytics, and HIPAA-compliant tools reduce hold times and improve satisfaction—for both patients and providers.
AI-Powered Analytics in Healthcare Contact Centers: Turning Patient Data into Actionable Insights
With every interaction, a wealth of patient data is generated. But without the right tools, much of this information remains untapped. That’s where AI-powered analytics comes in.
Healthcare Call Center Best Practices
Discover how to strategically measure customer experience. Learn essential metrics, tools, and strategies to drive data-driven CX improvements.
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
EHR / EMR Integrations for Healthcare
Integrate with 70+ Electronic Health Record (EHR) Solutions Xima now integrates with over 70 of the most popular electronic health record (EHR) solutions in North America. This integration syncs patient contact information with the Xima agent experience, enabling easy patient identification upon contact. There’s no need to shift focus outside of the Contact Center Agent […]
Revolutionizing Patient Communications
Cloud-based technology has transformed healthcare customer service. Amidst the pandemic, Xima’s solutions provide efficient patient communication via Voice, Web Chat, Email, and SMS. This centralized approach enhances patient experience, meeting evolving expectations for convenient, instant access to healthcare
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Privia Medical Customer Success Story
“By implementing Xima CCaaS and leveraging the intelligent call routing with historical and real-time analytics, Privia is equipped to deliver on our promise to our customers.” – COO
