Tools Built for Supervisors
Better Data. Better Insights.
You know how important it is to have the right tools at your disposal to effectively manage your teams. That’s why our experience management solution is tailored to meet your individual needs.
Our software is designed to be user-friendly and intuitive, making it easy for you to manage your team’s workflow and stay on top of important tasks.
Easier Team Management
with Dashboards
Supervisors can finally have the insights they need. Our advanced reporting and analytics tools provide actionable insights into your contact center data, giving you a crystal-clear view of what your teams are doing, how they’re performing, and where there’s room for improvement.
By having this kind of visibility into your operations, you’ll be able to more easily align your team’s goals with your overall business objectives, making it easier to drive performance and achieve your desired outcomes.
Features for Supervisors
Empower and develop your customer service employees with best-in-class tools and features.
Workforce Management
Help your customer service professionals focus on helping your clients by scheduling them in the best role possible according to their specific skills, and expertise.
Call Transcriptions
Understand customer insights, search for keywords, identify trends, and proactively address common issues to deliver a better experience with call transcriptions.
Wallboards
Our real-time wallboards provides a comprehensive overview of call volume, wait times, and agent availability at a glance so you can gain actionable items.
A Better Agent Experience
Features that ease the minds of agents.
We offer tools that offer an intuitive interface and makes it easier to manage their workload.
Easier Management of Your Contact Center
Make managing easier.
Getting actionable insights can be difficult but with Xima, it’s built in.
Proven Results in the Financial Sector
How can a cloud contact center strengthen member relationships, streamline operations, and improve agent productivity across your entire financial institution? You can see the impact by looking at real results from organizations in the financial sector.
Our cloud solutions have helped financial institutions improve service quality, reduce operational inefficiencies, and deliver faster and more reliable support. Explore how cloud contact center software is driving measurable improvements and how it can help your institution achieve the same results.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
- Service level improved from 50–70% before Xima to 90% after Xima.
- Call handle time decreased.
- Wait time decreased.
- Call abandonment rate decreased.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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