Maximize the Returns of Your Customer Service Experiences
Streamline employee productivity, and spend more time improving the customer experience at every touchpoint. Designed specifically for organizations that need premium features at an affordable price, Xima’s cloud platform gives you all the tools you’ll need today and in the future.
Partner with Xima at every step of your customer journey. With real-time insights, AI powered analytics, and professional services to make your set up a breeze, it’s no wonder why so many organizations choose Xima’s cloud platform.
One-Stop-Shop
for Unified Communications
Eliminate the need for expensive hardware, software, and maintenance. Xima’s cloud platform can manage all of your mission critical functions from one unified system.
By leveraging Xima’s highly scalable solution you can rest easy knowing that you’ll have the flexibility to be there when your customers need you. Give your teams the productivity tools they need to communicate and collaborate and deliver a first-class experience.
Features to help you reach your
strategic goals.
Xima has the features that your teams will actually use and none they won’t. Give productivity, efficiency and ROI a boost.
Speech Analytics
Organize, analyze and recognize where to make improvements. By recognizing key phrases and words, Xima can streamline interactions quicker.
Skills-based Routing
Manage peak times with the ease you manage any other time of day. Skill-based routing helps keep your customers flowing even during those busy times.
Cradle-to-Grave
Gain insights into every step of the customer journey. Cradle to Grave displays all the previous agent interactions in a single window so your team always has all the info.
A Better Supervisor Experience
Supervisors get the actionable insights they need with Xima.
Operations
Made Easy
Features that help Operations make better decisions.
How do you demonstrate ROI in your contact center?
Get the Full Guide Here
The article explores how contact center managers can effectively demonstrate the value of their operations beyond mere cost centers. It highlights key strategies such as tracking metrics, aligning with business objectives, and leveraging technology to showcase tangible ROI, ultimately empowering contact centers to be seen as strategic assets within organizations.
Proven Results in the Financial Sector
How can a cloud contact center strengthen member relationships, streamline operations, and improve agent productivity across your entire financial institution? You can see the impact by looking at real results from organizations in the financial sector.
Our cloud solutions have helped financial institutions improve service quality, reduce operational inefficiencies, and deliver faster and more reliable support. Explore how cloud contact center software is driving measurable improvements and how it can help your institution achieve the same results.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
- Service level improved from 50–70% before Xima to 90% after Xima.
- Call handle time decreased.
- Wait time decreased.
- Call abandonment rate decreased.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
