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Helpful resources to learn more about the contact center world
Customer Stories
A Large Pest Control Company Unifies Voice, Email & Chat with Xima + Voice for Pest
See how one of the West Coast’s largest pest control companies handled 72,000+ calls, 3,100+ callbacks, and 1,800+ chats in 90 days with Xima and Voice for Pest.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Resources
Stop Losing Revenue to Missed Calls
Join Jon Florence and Kelly Jaques for a live webinar on Xima’s new AI Voice Bot which powers a smarter contact center. Register for September 15.
How to Turn Every Conversation into a Business Signal
Watch Xima’s Jon Florence and Kelly Jaques turn call topic detection into real business insights. Watch on demand now.
From On-Premise to the Cloud: Real Stories, Real Results
On Demand Webinar: Hear real stories from contact center experts who’ve made the move to the cloud. Watch Xima’s expert panel and get the insights you need to migrate with confidence.
Recent Blog Posts
How AI Call Center Agents Are Changing Customer Service
High call volumes, long hold times, and repetitive customer questions put constant pressure on contact center teams. Agents can burn out answering the same routine inquiries, while customers may abandon calls before receiving help. Simply hiring more agents to handle basic requests is expensive, and traditional IVR phone trees often route customers without actually resolving their needs.
Automated QA for Call Centers: A Small Business Guide to 100% Call Coverage
Automated quality assurance, or Auto QA, uses AI, natural language processing, and speech analytics to evaluate customer interactions automatically. Instead of a supervisor listening to
AI Use Cases in Contact Centers: 8 Ways to Improve Operations
Contact centers are under pressure to manage rising interaction volumes, reduce agent turnover, and meet customer expectations for fast, accurate resolutions. At the same time, managers must maintain service quality and control costs, often without adding more staff. Artificial intelligence (AI) gives contact centers practical tools to meet these demands by automating repetitive workflows, improving visibility into customer interactions, and supporting agents with real-time insights.
