Operations
Future-Proof Your Contact Center
Are you tired of dealing with high switching costs and the headache of training new employees on your current contact center tools? Do you find yourself constantly managing complaints from your team about software that just doesn’t work?
Our software is reliable, user-friendly, and designed to make your job easier. You can rest assured that you’re providing your team with good software that works, and that they won’t be coming to you with complaints. Make the switch today and experience the difference for yourself!
A Well-Thought-Out
Solution
Our well-thought-out solution is designed to simplify your operations in the contact center space. By reducing the number of touch points required to perform routine tasks, you’ll be able to focus on more strategic initiatives.
Xima is incredibly user-friendly, making it easy to set up and forget about. You can rest assured that your contact center operations are running smoothly and efficiently, without the need for constant oversight.
Features for Operations
Our solution provides comprehensive features that enable managers to gain valuable insights into their contact center operations. And the best part? It’s available for a fraction the cost.
Workforce Management
Workforce management is a game-changer for contact center managers looking to streamline their operations.
Pricing Made Easy
Managers can have all the enterprise features for a fraction of the cost. Our solution makes pricing easy.
Skills-based Routing
Manage limited resources, route calls to the best people, and use your contact center more efficiently with skills-based routing.
Proven Results in the Financial Sector
How can a cloud contact center strengthen member relationships, streamline operations, and improve agent productivity across your entire financial institution? You can see the impact by looking at real results from organizations in the financial sector.
Our cloud solutions have helped financial institutions improve service quality, reduce operational inefficiencies, and deliver faster and more reliable support. Explore how cloud contact center software is driving measurable improvements and how it can help your institution achieve the same results.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
- Service level improved from 50–70% before Xima to 90% after Xima.
- Call handle time decreased.
- Wait time decreased.
- Call abandonment rate decreased.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Healthcare Customer Success Story
Discover why a healthcare customer operating a complex, highly regulated contact center chose Xima Software.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
Fill out the form below and a team member will reach out to walk you through it!
