Camille Thompson | Xima Software

What Is Speech Analytics in Contact Centers

Learn what speech analytics is, how it turns call recordings into actionable data, and how Xima Software uses AI to score 100% of interactions for better QA and coaching.

Use Customer Effort Score to Cut Churn: Actionable Steps

Learn how to calculate customer effort score for better service. Get best practices for improving metrics and using CES to reduce customer churn.

Next‑Gen Contact Center Tech: 5 Must‑Have Features for SMBs

Need contact center software? Discover 5 must-have features of next generation contact center technology & call center software for small business.

Choosing a HIPAA‑Compliant Hospital Contact Center Platform

Explore secure hospital contact center solutions. Learn how to ensure HIPAA compliance, reduce wait times, and improve patient care with Xima.

What Your Contact Center Data Is Telling You (And Who Else Might Be Listening)

There’s a version of compliance that lives in your legal department. It shows up in annual audits, gets handed to a specialist, and mostly stays out of your way. And then there’s the version that lives in your contact center. Every call your agents handle, every account number a customer reads out loud, every consent […]

A Large Pest Control Company Unifies Voice, Email & Chat with Xima + Voice for Pest

See how one of the West Coast’s largest pest control companies handled 72,000+ calls, 3,100+ callbacks, and 1,800+ chats in 90 days with Xima and Voice for Pest.

10 AI Contact Center Features That Actually Improve Analytics and Routing

When you’re running a contact center, the gap between a platform that looks impressive in a demo and one that actually changes how your team operates day to day is significant. AI contact center platforms have matured a lot in recent years, but not every feature delivers equal value. Some are genuinely useful. Others are […]