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Products

Cloud Contact Center

Xima’s Contact Center Software is a cloud-based, customizable, and easy-to-use solution that provides a seamless experience for your employees and customers.

On-Premise Contact Center

For more than 15 years, Xima’s on-premise contact center solutions have provided a customizable environment for businesses to meet industry standards while providing excellent customer service and preserving business continuity.

Contact Center & Unified Communications

This program integrates all internal communication channels into a single platform and can also be paired with our award-winning Contact Center capabilities to create a best-in-class experience for customers and employees.
Solutions

By Industry

Healthcare
Financial Services
Manufacturing
Retail
Software & Technology

By Role

Supervisor
Agent
Operations
Management
Features

Connected
Communications

Call Queuing
Queue Callback
Skill-based Routing: What is it and how it helps contact centers
Live Agent Call Recording
Interactive Voice Response (IVR) Software
Extensive Integrations
Multi-Channel Communications

Reporting &
Analytics

Standard and Custom Reports
Cradle-to-Grave
Realtime Wallboards
Scorecards and Evaluations
Central Repository

Advanced Team
Management

Quality Management
Speech Analytics
Contact Center Workforce Management Software

Customer Centric
Service & Support

White Glove Setup or Transfer
Seamless Implementation
8X5 or 24X7 Technical Support
Learning Tools and Training
Pricing
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Why Xima

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Hear directly from our customers...

Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues

See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.

March 9, 2026

Enterprise Customer Cuts Reporting Costs with Xima CCaaS

See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.

March 5, 2026

Case Study: PSAO Improves Contact Center Visibility

Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.

March 5, 2026