Contact Center | Xima Software - Page 7

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Products

AI-Powered Cloud Contact Center (CCaaS)

Xima’s AI-powered Contact Center Software works alongside your team, automating routine tasks and resolving requests fast. It’s cloud-based, customizable, and built for a seamless experience.

On-Premise Contact Center

For more than 15 years, Xima’s on-premise solutions have given businesses full control over their environment, meeting industry standards while preserving business continuity.

Contact Center & Unified Communications

Bring every internal communication channel together on one platform, paired with our award-winning Contact Center capabilities to create a best-in-class experience for everyone.
AI

Xima Contact Center
AI is built directly into Xima’s platform, not bolted on. That means faster resolutions, deeper insights, and a more seamless experience for your team and your customers.

Xima AI Insights
Turn every call into actionable data. Xima AI Insights surfaces trends, flags risks, and helps you understand what your customers are really telling you.

Auto QA
Automatically score every call against your quality standards, replacing manual sampling with complete, consistent coverage that saves your team hours each week.

Speech Analytics
Analyze every conversation in real time to uncover sentiment, keywords, and compliance issues, giving you visibility into performance across your team.

Messaging & Voice Bot
Automate routine conversations across chat and voice, letting your team focus on complex requests while customers get fast answers around the clock.
Solutions

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Pricing
Learn

Blog
Get practical tips, industry trends, and product updates you can use right away to get more out of your contact center every day.

Resources

Explore live and on-demand webinars, white papers, and ebooks packed with practical insights to help you make smarter business decisions.

Customer Stories
See how real businesses across industries use Xima to solve everyday challenges and deliver better experiences for their customers.

FAQ

Find quick answers to common questions about Xima’s products, pricing, implementation, and support, so you can get moving faster.
About

About
Founded in 2007, Xima has grown into a trusted contact center partner, driven by a team that puts real customer value first in everything we build.

Why Xima
See what sets Xima apart, from flexible, customizable solutions to white-glove support and a team invested in your long-term success.

Leadership
Meet the team guiding Xima’s mission, with deep industry expertise and a customer-first mindset shaping every product decision we make.

Hidden Expenses of On-Premise Contact Centers Cloud Avoids

Uncover the hidden costs of on-premise contact centers. From hardware and IT to downtime, see the expenses a cloud-based solution completely eliminates.

Enterprise Omnichannel Service Platforms: Key Features

Discover the must-have features for enterprise omnichannel customer service platforms. Unify your contact center to boost agent efficiency & customer loyalty.

What is an AI Contact Center and How Does it Work?

In today’s fast-paced financial landscape, call centers play a crucial role in shaping member satisfaction and loyalty. This blog post offers innovative solutions to enhance call center operations, ensuring financial institutions not only meet but exceed member expectations.

How a Cloud Phone System Cuts Costs and Improves CX

Cut costs & improve CX with a cloud phone system for business. See how a cloud contact center boosts ROI and elevates the customer experience.

Step-by-Step Guide to Move Your Contact Center to the Cloud

Ready to move your contact center from on-premise to the cloud? Our guide details a 4-phase cloud contact center migration strategy for a smooth transition.

Xima vs RingCentral for Small Business Contact Centers

Small and mid-sized businesses are trying to solve a practical problem: modernize calling and customer support without adding unnecessary complexity. As expectations rise, SMB teams need tools that improve responsiveness and visibility while remaining easy to manage and affordable to scale.

How Sentiment Analysis Drives Better Agent Performance Today

Learn how contact center sentiment analysis improves agent performance. Use speech analytics for data-driven coaching, real-time support, and better CX.

Unlock Growth with Cloud-Based Omnichannel Contact Center

Unlock growth with a cloud-based omnichannel contact center. Our software for small businesses unifies communications to boost efficiency and customer loyalty.

Boost Your CES: Proven Practices for Low Customer Effort

Boost your Customer Effort Score (CES) and build loyalty. Learn proven practices to lower customer effort using powerful contact center reporting.

Top Call Center Reporting & Analytics Software for 2026

Discover the best call center reporting & analytics software for 2026. Compare top tools to track FCR, boost CX, and find the right fit for your team.