Xima Unified Communications is designed to give companies a simple-to-use, cost-effective, and highly scalable phone system in the cloud. Wherever your employees are located, they can use these easily accessible communication tools and systems from any device with an internet connection. Plus, they can be managed remotely.
Features like advanced call routing, auto-attendants, interactive voice response (IVR), and queue callback will enable your employees to deliver a positive customer experience. You can also set up advanced features like mobile twinning, SMS, voicemail to email, and call recording.
Xima’s Unified Communication refers to our program that integrates all internal communication channels into a single platform. This functionality can also be paired with our award-winning Contact Center capabilities to create a best-in-class experience for customers and employees.
Go beyond video conferencing and improve collaboration and business continuity wherever you and your employees are. With no need for physical premises, UC focuses on providing a unified and seamless experience across multiple communication platforms, including voice, messaging, and email.
Your business will be able to consolidate various communication systems into a single platform, resulting in improved collaboration while making it easier to manage and access all communication channels from anywhere, anytime.
Make life easier for your clients and agents. CC uses customer-centric communications technology to manage inbound and outbound customer interactions through channels like voice, chat, email, and text.
By using features like skills-based routing and queue callback, CC can easily handle high volumes of customer queries, resulting in lower wait times and increasing the productivity in your call center agents. Plus, since it’s managed with the cloud rather than on-site hardware, your agents can work anywhere in the world and still be there for your customers.
Both of these options are communication platforms as a service, but they’re not the same thing. The key difference between CC and UC lies in their focus and functionality.
Unified Communications as a Service (UCaaS) is, like the name says, a unified communications solution that integrates various communication channels into a single platform for internal communication, collaboration, and productivity.
The way a UCaaS platform works is predominantly with internal communications, particularly among distributed workforces–whether that’s all employees doing remote work or from having several global headquarters for your business. This cloud-based software allows for more collaboration in real time among team members, no matter where they are.
Make life easier for your clients and agents. CC uses customer-centric communications technology to manage inbound and outbound customer interactions through channels like voice, chat, email, and text.
By using features like skills-based routing and queue callback, CC can easily handle high volumes of customer queries, resulting in lower wait times and increasing the productivity in your call center agents. Plus, since it’s managed with the cloud rather than on-site hardware, your agents can work anywhere in the world and still be there for your customers.
With Xima, you can reap the benefits of UCaaS and CCaaS in one convenient package.
By bundling your UC and CC platforms, you can ensure better communication both with your customers and with your team than ever before. You can read more about our Contact Center solutions here.
Organizations can integrate their existing phone numbers with SMS capabilities, transforming them into two-way communication channels for text messaging.
Leveraging advanced transcription technologies, voicemail messages are automatically transcribed into text format, eliminating the need to listen to lengthy audio recordings.
Mobile twinning is a feature that allows a user’s mobile phone and desk phone to ring simultaneously for incoming calls. With mobile twinning, users can stay connected and accessible regardless of their physical location.
Efficiently track and manage direct messages across popular social media platforms with ease. Gain valuable insights into customer sentiment, identify emerging trends, and provide personalized support that enhances customer satisfaction.
After 15 years of helping over 10,000 companies report on what matters to them, Xima has done the hard work and created best-practice reports for you, right out-of-the-box.
Build your own report from scratch or modify one of the 30+ existing templates to fit your needs. Insights are what help organizations create a better experience for their customers and Xima UC makes it easy to get those quickly.
Every business (and even employees) have different preferences for their phones. Some like to use a web-based phone on their desktop (softphone) while others prefer a physical phone (hardphone). By pairing UC with Xima Contact Center you can use your UC hardphone or UC softphone as a single-device for the contact center.
With its WebRTC softphone, users can quickly log in and connect anywhere with an internet connection.
Users can log in to a single platform using their credentials and gain access to all the communication channels and collaboration tools they need. The centralized system ensures that only authorized users can access specific resources and that their access can be easily revoked if needed.
By efficiently directing incoming calls and providing self-service options, it reduces wait times and empowers customers to resolve common queries independently. This automated system also ensures consistent and accurate call routing, eliminating human errors.
Providing a first class customer experience shouldn’t break the bank. Xima offers some of the best pricing in the industry without sacrificing any of the features organizations need.
Xima’s pricing is based on the number of concurrent seats; only pay for what you use. You also won’t see any toll charges or additional fees
Xima provided us the ability to not only monitor calls but also to run different custom reports. Running reports, displaying and sending those reports in different formats from within the solution itself is remarkable.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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Thursday, September 12, 2024 | 11:00AM ET