Maximize Productivity
Ease-of-Use Improves Efficiency
Our agent interface is designed specifically to help agents work easier. Agents can easily manage multiple channels, including voice, email, and chat, all from a single window.
Xima provides real-time guidance and support, helping employees quickly and accurately respond to customer inquiries. Automating repetitive tasks and streamlining workflows frees up agents to focus on building meaningful connections with customers.
A One-Stop-Shop
for Your Day
Our Contact Center Agent Client (CCaC) is the ultimate solution for agents who need to streamline their work and maximize their productivity. With our intuitive interface, agents can manage all their channels, including voice, email, and chat, all in a single window.
Employees can quickly and easily navigate between channels, check their status, and respond to inquiries, all while keeping a clear overview of their workload.
Features for Agents
Xima makes agent workloads easier to manage and provides enterprise grade features at a fraction of the cost.
Interactive Voice Response (IVR)
Increase first call resolution and reduce the overall amount of calls coming to agents, allowing for more time with each customer.
Skills-based Routing
Contact Centers can handle high call volumes easier without overwhelming their team.
Cradle to Grave
Cradle to Grave displays all the previous agent interactions in a single window, so all agents have the full context around the customer’s journey.
A Better Supervisor Experience
Supervisors get the actionable insights they need with Xima.
Proven Results in the Financial Sector
How can a cloud contact center strengthen member relationships, streamline operations, and improve agent productivity across your entire financial institution? You can see the impact by looking at real results from organizations in the financial sector.
Our cloud solutions have helped financial institutions improve service quality, reduce operational inefficiencies, and deliver faster and more reliable support. Explore how cloud contact center software is driving measurable improvements and how it can help your institution achieve the same results.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
- Service level improved from 50–70% before Xima to 90% after Xima.
- Call handle time decreased.
- Wait time decreased.
- Call abandonment rate decreased.
Customer Success
Is Our Focus
How will using a cloud contact center improve customer engagement and agent productivity on a company-wide level? You can see for yourself by checking out a few of our biggest success stories.
Our cloud solutions have helped people around the globe improve their businesses. We can help yours, too, with the power of cloud contact center software.
Hatco Replaces NICE with Xima CCaaS — Zero Call Quality Issues
See how Hatco Corporation replaced NICE with Xima CCaaS and RingCentral — eliminating call quality issues, cutting support wait times, and handling 22,000+ calls in 90 days.
Enterprise Customer Cuts Reporting Costs with Xima CCaaS
See how a nationwide auto glass company replaced legacy Avaya with Xima CCaaS — delivering enterprise-grade reporting to middle-tier teams at a fraction of the cost.
Case Study: PSAO Improves Contact Center Visibility
Learn how a large U.S.-based PSAO improved contact center visibility, reliability, and reporting with Xima’s UCaaS and contact center analytics platform.
Try Xima yourself. Schedule a demo today.
Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.
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