Contact Center Compliance
Every interaction is a compliance event. Make sure you're covered.
Xima gives contact centers the recording, access controls, audit tools, and real-time oversight needed to meet regulatory requirements across HIPAA, PCI DSS, GDPR, CCPA, and SOC 2 — without adding overhead or complexity to your operation.
Compliance Without the Complexity
Contact centers in regulated industries face an impossible tradeoff: stay compliant and slow everything down, or move fast and take on risk. Xima removes that tradeoff. Built-in compliance tools work in the background of every interaction — so your agents focus on customers, not paperwork.
Built for the Regulations You're Already Dealing With
HIPAA. PCI DSS. GDPR. CCPA. SOC 2. Whichever regulations govern your operation, Xima provides the infrastructure to support them: secure recording, PHI/PAN pause, role-based access, audit-ready logs, and real-time visibility across every channel.
Features That Meet Compliance Objectives
Xima’s compliance tools reduce regulatory risk, protect customer data, and give you the audit trail you need across voice, chat, email, and SMS.
Record & Retrieve
Capture 100% of interactions with tamper-evident recordings stored securely and retrievable on demand. Audit-ready from day one.
Sensitive Data Pause
Automatically or manually pause recording during PCI DSS or HIPAA-sensitive moments — card numbers, PHI, Social Security numbers — without breaking the interaction flow.
Role-Based Access Controls
Ensure agents, supervisors, and administrators only access the data relevant to their role. Minimize your internal exposure surface with granular permission settings.
Audit-Ready. Every Time.
Regulatory audits don’t come with advance notice. Xima’s cradle-to-grave interaction history means every call, chat, email, and SMS is logged, timestamped, and searchable so you can respond to any compliance request in minutes, not days. Supervisors get full visibility across agent activity, queue performance, and interaction outcomes in a single interface. No third-party tools. No data gaps. No scrambling.
Your compliance posture is only as strong as your weakest interaction. Let's close the gaps.
Omnichannel Coverage
Voice, chat, email, and SMS — all captured, logged, and searchable under a single compliance framework. No channel is an audit blind spot.
Live Supervisor Oversight
Real-time monitoring and sentiment alerts let supervisors identify and intervene in high-risk interactions before they become compliance incidents.
Single Sign-On (SSO)
Centralized authentication reduces unauthorized access risk. SSO keeps your contact center secure without slowing down your agents.
Contact Center Compliance FAQs
Xima’s platform is designed to support contact center compliance across HIPAA, PCI DSS, GDPR, CCPA, and SOC 2. Built-in tools including secure recording, sensitive data pause, role-based access controls, and audit-ready interaction logs give your operation the infrastructure to meet regulatory requirements across healthcare, financial services, and other regulated industries.
Xima captures 100% of interactions with tamper-evident, securely stored recordings. For PCI DSS compliance, agents can pause recording during card data entry — manually or automatically — so sensitive payment information is never captured. For HIPAA, the same pause functionality protects PHI during voice interactions. All recordings are stored securely, timestamped, and retrievable on demand.
Yes. Xima holds SOC 2 certification, providing independent verification of our security, availability, and confidentiality controls. You can view Xima’s certifications and security compliance documentation in the Legal section of our website.
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How Does Xima Help
Healthcare Compliance
HIPAA-compliant call recording, PHI pause, and secure omnichannel interaction management for healthcare contact centers.
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Financial Services Compliance
PCI DSS, GDPR, CCPA, and SOC 2 support for financial services contact centers handling sensitive payment and customer data.
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Quality Management
Evaluate 100% of interactions with automated scoring, audit trails, and coaching tools that support both compliance and performance.
