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Helpful resources to learn more about the contact center world
Customer Stories
Essential Credit Union Customer Success Story
“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
effectively and deliver more consistent levels of service to our members.”
Fairfax Pediatric Customer Success Story
“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager
Suburban Propane Success Story
Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.
Resources
Evaluate 100% of Customer Conversations with Auto QA (AI)
Webinar Evaluate 100% of Customer Conversations with Auto QA (AI) AI-Powered QA: Score 100% of Interactions Without Adding Headcount Register Join us for an exclusive
Maximizing Contact Center Performance with AI
On-Demand Webinar + FREE Whitepaper Maximizing Contact Center Performance with AI Register AI is no longer just a buzzword, it’s reshaping the way contact centers
How to Elevate ROI Through Customer Experience and Cloud Migration
On-Demand How to Elevate ROI Through Customer Experience and Cloud Migration Watch now Check out this webinar and discover how enhancing Customer Experience (CX) and
Recent Blog Posts
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Your business has thousands of customer conversations, each one filled with valuable insights about what your customers want and need. But manually listening to and
Boost Customer Insight with AI Speech Analytics Today
Discover how AI speech analytics unlock valuable customer insights, improve agent performance, and boost operational efficiency for your business. Learn the key benefits and process in this essential guide.
