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AI-Powered Insights. Total Contact Center Visibility.
See The Root Cause of Every Performance Problem. In Seconds.
- Audit-ready compliance
- Root cause in seconds
- 100% QA coverage of interactions
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What You'll See in the Demo
We don’t do generic walkthroughs. Tell us what matters most to your team and we’ll build the demo around that.
Xima Insights
From metric to root cause in seconds, no report stitching or hypothesis testing required. Your supervisors see what’s happening and why, in seconds.
Cradle to Grave Reporting
A full view of every interaction in one place, with no manual report stitching required. See exactly what happened, when, and why.
AI Speech Analytics and Auto QA
Coaching moments surface automatically. Your supervisors spend time acting on insights, not hunting for them.
Skills-Based Routing
The right call reaches the right agent every time, without manual intervention or guesswork from your supervisors.
Audit-Ready Compliance
Xima gives your team the tools to protect sensitive information, satisfy auditors, and keep customer trust intact — across every interaction.
White-Glove Implementation & Support
We handle the transition so your IT team doesn’t have to carry the project alone.
Contact centers that switched. Here's what they found.
Hatco Corporation
Replaced NICE with Xima and handled 22,000+ calls in 90 days, while cutting support wait times and eliminating the call quality issues they’d dealt with for years.
Essential Credit Union
Service level jumped from 50-70% to 90% after switching to Xima. Supervisors finally had real-time visibility into agent performance without needing IT to pull reports.
Suburban Propane
Centralized contact center visibility across 668 locations and 41 states, something their previous system couldn’t come close to delivering.
What You're Getting
Xima is built for contact center managers who need visibility, control, and a platform that doesn’t require a six-month implementation to deliver value.
Reporting that answers questions,
Cradle-to-Grave tracking, real-time wallboards, and custom reports. You see what’s happening as it happens, and you can prove it when someone asks.
AI that helps your team
Xima Insights, Speech Analytics, Auto QA, and AI Sentiment flag what needs attention. Your supervisors coach agents, not audit recordings all day.
Set up that doesn't drag
White-glove implementation and support. We move at your pace, not a vendor’s timeline. Xima handles the transition so your people can stay focused on customers.
Ready when you are
Whether you’re evaluating for the first time or finally ready to move off your current system, we’ll meet you where you are. Book a demo, and we’ll take it from there.
Fill out the form and a team member will reach out to schedule your personalized demo.
