Live Webinar
Stop Putting Out Fires. Start Predicting Them with Xima Insights.
Thursday, June 4
11:00 a.m. ET
Register
Join us for an exclusive first look at Xima Insights, the intelligence layer designed to turn your contact center into a proactive powerhouse. We’ll show you how to move beyond basic reporting and harness real-time AI to empower your agents and delight your customers.
By attending this webinar, you will learn about:
- Unified Visibility: How to merge voice, chat, and SMS into a single “Cradle-to-Grave” customer timeline.
- Live Sentiment Analysis: See how AI identifies frustrated callers in real-time so you can intervene before they churn.
- The Agent Co-Pilot: How real-time transcription and automated summaries reduce After-Call Work (ACW) and boost FCR.
- Data You Can Trust: Moving from “AI hype” to practical, production-ready analytics that drive measurable ROI.
Can’t make it? Register anyway and we’ll send you the webinar recording.
Speaker
Jon Florence | SVP of Industry Solutions
SVP Of Industry Solutions. Jon has been with Xima Software for the past 14 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.
If you have any questions prior to the event, reach out to us any way you like!
+888.944.XIMA
+801.930.1800
Sales@ximasoftware.com
XimaSoftware.com
