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Four New AI Features You Need in Your Contact Center

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Watch our latest webinar where we unveil the latest AI-powered innovations from Xima. Learn how your contact center can elevate performance and customer experience through intelligent speech analytics and historical transcription, now seamlessly integrated into our Cradle-to-Grave reporting interface.

Topics We Cover

Historical Transcription: Auto-generated, word-for-word transcripts embedded alongside call recordings.

Intelligent Summaries & Auto-Categorization: Each call includes an auto-generated summary and categorized insights, helping you spot patterns instantly.

Advanced Sentiment Analysis: Get a color-coded breakdown of sentiment shifts, plus a unique “ending sentiment” score that reflects real outcomes.

Customizable Reporting: Analyze sentiment trends, agent performance, and call topics.

If you have any questions, reach out to us any way you like!

+888.944.XIMA

+801.930.1800

Sales@ximasoftware.com

XimaSoftware.com

Product

Features

Four New AI Features You Need in Your Contact Center

Watch the webinar >

Topics We Cover

Historical Transcription: Auto-generated, word-for-word transcripts embedded alongside call recordings.

Intelligent Summaries & Auto-Categorization: Each call includes an auto-generated summary and categorized insights, helping you spot patterns instantly.