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On-Demand Webinar + FREE Whitepaper

Maximizing Contact Center Performance with AI

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AI is no longer just a buzzword, it’s reshaping the way contact centers deliver customer experience. From intelligent digital agents to automated workflows and real-time analytics, AI offers both top-line and bottom-line benefits.

Yet many CX leaders still face big questions:

  • Where do we start?
  • How do we measure ROI?
  • What barriers could hold us back?

To help answer these, we’ve brought together two resources designed to give you both strategic perspective and data-driven clarity.

On-Demand Webinar – Hear from experts at Xima Software, Ryan Strategic Advisory, and CX Network as they explore real-world use cases, lessons learned, and the practical steps to make AI adoption successful.

Free Whitepaper – Get the full findings of the 2025 CX Technology & Global Services Survey, with insights from 819 global CX executives on their priorities, challenges, and outcomes with AI in the contact center.

Together, these resources provide the toolkit you need to confidently chart your path forward with AI.

Who Should Access This Toolkit?

  • CX Leaders evaluating AI for the first time
  • Contact Center Directors looking to improve efficiency
  • Transformation Executives tasked with proving ROI
  • Any organization facing resistance to AI adoption
  • Top Outcomes Leaders Want from AI

  • Biggest Barriers to Adoption

  • Practical Next Steps

Speakers

Jon Florence | SVP of Industry Solutions

SVP Of Industry Solutions. Jon has been with Xima Software for the past 13 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.

Peter Ryan | Principal, Ryan Strategic Advisory

An industry expert, Peter has been at the forefront of contact center services market advisory for over a decade. Having began his career in London at Datamonitor in 2003, he quickly established himself as one of the foremost experts in the burgeoning CRM sector.

If you have any questions, reach out to us any way you like!

+888.944.XIMA

+801.930.1800

Sales@ximasoftware.com

XimaSoftware.com

Feature Release Webinar

Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.

  • IVR (Interactive Voice Response)

  • MMS Messaging

  • Social Media Integration

Thursday, September 12, 2024 | 11:00AM ET