Customer Feature Webinar: Explore the latest releases in IVR, MMS Messaging, and Social Media Integration.

Webinar

Launch Your Next-Gen Contact Center: Introducing Xima’s Enhanced Communication Features

Topics We'll Cover

Simplified Agent Experience

By implementing multi-channel support on a single platform, agents can quickly understand, route, and action customer interactions.

Operational Efficiency

Xima’s powerful tools can automate customer service workflows to help employees identify and address inefficiencies in contact center operations, using call data to help predict volume and patterns for better staffing and coaching.

Productivity

See how our advanced features accelerate time to productivity, with tools like Speech Analytics that intelligently convert speech to text. Automate manual processes like scheduling with workforce management tools that match forecast to capacity, and automate coaching to help employees improve on the fly.

Comprehensive Analytics & Reporting

Track the entire journey of a customer interaction event by event, from its receipt to its resolution. By capturing and analyzing efficiency data, contact centers will have these valuable metrics at their disposal.

Speakers

Nate Thatcher

Nate Thatcher

Nate Thatcher started Xima Software with his two partners in 2007. After hunkering down in a basement programming with no paycheck for two years, Xima’s original flagship product, Chronicall, was released. Since then, Nate has grown the company to the success it is today. Nate graduated from Utah State University with a BS in Computer Science. He spends his leisure time skiing and snowboarding in the winter and travelling with his wife and 3 children.

Jon Florence

VP Of Industry Solutions. Jon has been with Xima Software for the past 12 years and has spent his 20-year career in the telecom space. Prior to XIma Software, he served as a Sales Engineer designing different telecom and contact center solutions for various platforms. He received his Undergraduate Degree from the University of Utah in 2008 and then went on and received his Masters of Business Administration (MBA) in 2014.

Cody Winget

Cody Winget

Cody Winget is the Chief Strategy Officer (CSO) of Xima. Cody has been in the industry for over 25 years. He has real-world experience in designing, customizing, deploying, and supporting voice and data networks and contact centers. Cody enjoys new and exciting technologies that improve employee performance, make management’s life easier, and deliver an excellent customer experience. Cody holds both an undergraduate and graduate degree from the University of Nebraska-Lincoln.

If you have any questions prior to the event, reach out to us any way you like!

+888.944.XIMA

+801.930.1800

Sales@ximasoftware.com

XimaSoftware.com