Understanding Omnichannel Communications in Contact Centers
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are adopting omnichannel strategies to stay competitive.
Digital Customer Experience Strategy: Step-by-Step Guide to Success
Discover how AI-powered virtual agents are transforming SMB contact centers. Learn what they are, how they work, key benefits, challenges, and best practices for deployment. Elevate customer experience with AI-driven solutions!
SMS Porting to Xima’s Contact Center
Keep your phone number(s) with your existing provider and seamlessly port over only the SMS/texting portion of that number to Xima’s Contact Center.
This new feature allows you to keep your phone calls the way they are, uninterrupted, and add in the additional function of SMS capabilities in your contact center.
Enhance Your Contact Center with SMS Messaging
SMS messaging meets the customer where they are and now with Xima, you can have the reporting and benefit of everything in the cloud.
