Best Value Contact Center Software
Choosing an affordable, yet powerful contact center solution is the key to helping your SMB unlock enhanced efficiency and improved customer experiences. Sign up for a demo to discover the power of Xima today.
How to Choose the Best Contact Center Software for SMBs
The right contact center software helps small and medium-sized businesses provide exceptional customer service, improve team efficiency, and grow with confidence. Whether you’re just starting out or scaling fast, choosing a platform that fits your unique needs can unlock better communication, faster resolutions, and stronger customer relationships.
AI Workforce Management: Transforming the Modern Workplace
Learn how AI workforce management is revolutionizing contact centers—optimizing schedules, reducing burnout, and improving agent performance. Discover smart strategies to boost efficiency and employee satisfaction.
How Artificial Intelligence Can Rescue Your Call Center
Discover how artificial intelligence can transform your call center. Learn about AI solutions for improved efficiency, agent support, and superior customer satisfaction.
Automation Meets Empathy: Balancing AI and the Human Touch in Manufacturing Support
See how manufacturers are using AI to streamline contact centers—automating routine tasks while keeping humans available when expertise matters most.
Handle With Care: How AI Can Support—Not Replace—Human Connection in Healthcare Contact Centers
In healthcare contact centers, AI should lighten the load—not replace human care. Learn how to automate with empathy and escalate when it matters most.
Retail’s Perfect Duet: Automation for Speed, Humans for Heart
Retail’s perfect duet: Use automation for routine tasks and humans for high-value moments to create faster, more personal customer experiences.
“Press 1 for Empathy”: Why Financial CX Needs More Than Just AI
Discover how banks and insurers can combine AI with human support to build trust, improve CX, and handle routine and complex needs more effectively.
Meet Your Digital Teammate: AI and human collaboration in contact centers
Discover how AI and human collaboration in contact centers creates more empathetic, efficient customer experiences by turning AI into your digital teammate.
Fewer Calls, Happier Customers: How AI Is Reshaping Manufacturing Support
Discover how manufacturers reduce call volume using AI—through improved routing, proactive insights, and better self-service. Learn what makes it work.
