Boost Your Offering with Xima for Microsoft Teams

Improve agent performance and create a holistic customer service ecosystem.

Xima for Microsoft Teams enables our partners to enhance their customer’s experience by providing seamless access to the full suite of contact center features directly within Teams. This integration allows your customers to interact with your contact center agents effortlessly, whether through calls, chats, or emails, all without leaving the Microsoft Teams platform. This streamlined experience ensures that your customers receive efficient and effective support, ultimately leading to higher satisfaction and loyalty.

Help your customers and earn more with our Microsoft Teams integration.

All Acitvity, One Place

With Xima for Microsoft Teams, our partners can help their customers elevate service operations by seamlessly managing their staff directly within the Teams platform. Bidirectional presence sharing enables instant visibility into your team’s availability, whether they’re in the contact center or on Teams, facilitating smoother coordination and response times. Integrating Xima reports provides deeper insights into productivity and efficiency, empowering you to make informed decisions.

Our software incorporates historical reporting and online meeting recordings, seamlessly weaving Teams’ activities into our world-class Cradle to Grave Reporting. This integration enhances your ability to track and analyze interactions, ensuring that your customer service staff delivers exceptional experiences consistently.

Deeper Insights for Microsoft Teams

Measuring the right metrics can mean differentiating between an optimized contact center and a liability. Xima for Microsoft Teams pulls back the curtain on key metrics.

Easy Deployment for Partners

With a simple API connection through Xima, partners can easily deploy this solution. Get your customers ROI, faster.

Easy to Setup, Easy to Learn

Utilizing the MS Teams softphone to answer Contact Center calls eliminates the need for businesses to learn an entirely new platform.

One Spot for
All Agent Data

Xima’s integration with MS Teams gives businesses a comprehensive view of their employees’ performance.

"I enjoy the reporting capabilities the most about Xima. I am a numbers and reporting person. I can easily find what I need or build my own reports. If I have a question about a filter or a stat, Support is quick to respond."

Kayla C. (Small Business 1-50) | Read More on G2 >

Features with an Immediate Impact

Xima for Microsoft Teams offers your customers unparalleled ease and efficiency. This integration allows them to seamlessly view their Teams users’ activities in real-time, providing valuable insights into their availability and status.

Say goodbye to navigating multiple windows; this integration streamlines communication by bringing all essential information into one centralized hub. With Xima for Microsoft Teams, your customers can enhance collaboration, productivity, and customer service within their contact center effortlessly.

See Who's Available

With bidirectional presence sharing, supervisors and agents will immediately see other MS Teams users' or contact center agents' statuses.

Meeting Recordings in One Place

Offers easy access, filters, storage, and playback for online meeting recordings.

Stop Wondering and Start Managing

You'll be able to see your contact center, MS teams, and office data all in one dashboard.

See how this helps your customers in a 1:1 demo.

Do your customers answer yes to any
of these questions?

Then Xima for Microsoft Teams is for you!

I have a UC phone system and use Microsoft Teams for internal communication.

I want cohesion between my UC phone system, MS Teams, and Contact Center.

I want to answer customer phone calls and respond to emails, web chats, and texts, all within the Teams application.

I want to run reports on my MS Teams users’ activities.

I want a user-friendly interface to run reports, filter out call flows, and find the details I need for a specific call flow or online meeting playback.

Boost Your Offering with Xima for Microsoft Teams

Help your customers and earn more with our Microsoft Teams integration.