AI-Powered Contact Center and UC —
built for teams that don't have time for complexity.
Your contact center runs on a lean IT team. Your compliance requirements don't care. Xima brings AI-powered quality assurance, reporting, and unified communications into one platform — so you get audit-ready coverage across 100% of interactions without adding headcount or tools.
See It In ActionYour compliance requirements are growing. Your IT team isn't.
Contact centers in banking, healthcare, and regulated industries face a structural mismatch: the tools they need keep getting more complex, but their teams stay lean.
97% of Calls Go Unreviewed
Your QA team manually reviews 3–5% of calls and hopes they caught the right ones. That's not just a quality problem, it's a compliance risk hiding in plain sight.
Too Many Tools, Too Few People
One vendor for your contact center. Another for UC. A separate QA tool. A reporting add-on. Your two-person IT team manages all of it. And every integration point is a potential failure.
Built for Teams 10x Your Size
The platforms with the compliance features you need were designed for 500-seat contact centers with dedicated telecom staff. Your 30-agent team gets the same complexity at a price that doesn't scale down.
Stop sampling 3–5% of calls.
Start scoring 100% of them.
For community banks, specialty healthcare providers, and any organization where compliance is non-negotiable, Xima Auto QA turns quality assurance from a guessing game into documented evidence for every conversation.
Score Every Interaction
Auto QA uses AI to score 100% of calls against your specific business criteria. Every call gets a score, an explanation, and actionable data — not just the handful your team had time to review.
Your Scorecard, AI-Powered
Build custom evaluations using your own quality and compliance standards. The AI provides written explanations for every score with audit-ready documentation, automatically.
It Learns from Your Team
When a supervisor adjusts a score, the AI learns. Over time, Auto QA aligns with your organization's unique standards — delivering consistent, bias-free evaluations that manual sampling can't match.
Speech Analytics Built In
Every call is transcribed, split by speaker, and tagged for sentiment and topics. Catch compliance risks, escalation patterns, and coaching opportunities across every conversation.
Stop paying for five tools your two-person IT team has to manage.
Most growing organizations end up with a patchwork: one vendor for the contact center, another for internal communications, separate tools for QA and reporting. Xima replaces the stack.
The tool sprawl
- ✕ Contact center platform (Vendor A)
- ✕ Unified communications (Vendor B)
- ✕ QA / call monitoring tool (Vendor C)
- ✕ Reporting / analytics add-on
- ✕ Speech analytics (premium module)
- ✕ 3–5 vendor relationships to manage
One platform, one vendor
- ✓ Contact center with intelligent routing
- ✓ Unified communications (voice, chat, SMS)
- ✓ AI-powered Auto QA on 100% of calls
- ✓ Reporting and real-time wallboards
- ✓ Speech analytics and transcription
- ✓ One bill, one support team, one interface
A specialty healthcare provider uses Xima for 22 contact center agents and 228 unified communications licenses across the rest of their organization. One platform handles inbound patient calls, internal staff communication, AI-powered quality scoring, and compliance reporting — managed by a lean IT team without dedicated telecom staff.
How a national organization gave every team reporting and self-service operations — at a fraction of the cost.
A nationwide company handling hundreds of thousands of calls per month deployed Xima CCaaS to bridge the gap between basic telephony and a full contact center stack — delivering reporting to departments that needed analytics without the overhead or complexity.
"We were looking for a lower cost, more simplified system for a diverse group of users. It was about providing the reporting they require in a more streamlined system than a full-blown contact center."
— Project Manager & Xima Power User
AI, UC, and reporting built for teams that run lean.
See how Xima compares to incumbent platforms on what matters most when your IT team is two people and your compliance requirements aren't optional.
| Incumbent Platforms | Xima | |
|---|---|---|
| Quality Assurance | Manual sampling of 3–5% of calls, or expensive AI add-on | Auto QA scores 100% of interactions — included in Elite tier |
| Platform Scope | Separate vendors for CC, UC, QA, and analytics | Contact center + UC + AI + reporting in one platform |
| Reporting | Bolt-on analytics module, often at extra cost | Reporting-first architecture — core to the platform |
| Speech Analytics | Premium add-on with limited transcription | Auto-transcription, sentiment, and topic detection on every call |
| Configuration | 6+ week PS engagements for changes | Self-service: supervisors configure in minutes, not weeks |
| IT Overhead | Requires dedicated telecom staff or heavy vendor reliance | Built for lean teams — self-service administration across the board |
| Compliance | Manual documentation, incomplete audit trails | Documented AI scores on every interaction — audit-ready by default |
| Pricing | Bundled tiers, seat minimums, forced add-ons | Per-user, transparent, no minimums, no forced bundles |
See what AI-powered CC and UC looks like for your team.
Get a personalized demo focused on your compliance requirements, team structure, and the tools you're currently paying for separately.
- ✓ 15-minute discovery call tailored to your operation
- ✓ Live walkthrough of Auto QA scoring 100% of interactions
- ✓ Custom pricing comparison vs. your current vendor stack
- ✓ See CC + UC consolidation for your team size
