Leadership
Jon Florence
SVP, Industry Solutions
Jon Florence is Senior Vice President of Industry Solutions at Xima Software, where he connects market insight, customer feedback, and product strategy. With deep experience in telecom, cloud communications, and contact centers, Jon helps ensure Xima’s platform solves real problems organizations face every day.
He works closely with strategic partners and customers before and after onboarding, translating operational challenges into scalable solutions that improve experience, efficiency, and visibility. Jon is a strong advocate for practical adoption, helping customers move at the right pace as they modernize communications and introduce analytics or AI.
Jon’s role is central to Xima’s ability to evolve responsibly, grounding product innovation in real-world use cases and long-term customer success.
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