Customer Centric Service & Support

Exceptional Care at Every Step

Deliver exceptional customer satisfaction, backed by Xima’s outstanding support.

From onboarding to ongoing assistance, Xima’s white-glove service ensures seamless implementation and unparalleled support. Our relationship-focused approach empowers your team to deliver outstanding experiences, foster loyalty, and set your business apart with every customer interaction.

How Xima's Exceptional Support Speeds Setup or Transfer, Adoption and Success

White Glove Set-up or Transfer

Experience a hassle-free setup or system transfer with Xima’s white-glove service. Our team handles the technical details, ensuring a smooth and stress-free process from start to finish.

Seamless Implementation

Get up and running quickly with Xima’s seamless implementation. Our experts ensure a streamlined integration with your existing systems, minimizing downtime and disruption.

8X5 or 24X7 Technical Support

Access expert assistance whenever you need it. Xima offers flexible support options, from 8X5 coverage to round-the-clock 24X7 support, ensuring your operations run smoothly.

Learning Tools and Training

Empower your team with Xima’s comprehensive learning tools and training programs. From onboarding to advanced features, we provide the resources needed to maximize platform benefits.

Customer Success
Is Our Focus

Read more about how our solutions have helped improve businesses across the globe.

A person looking at statistics on a laptop screen

Customer Success

Essential Credit Union Customer Success Story

“The contact center is a vital channel for answering routine questions and keeping departmental teams free to work
on other priorities,” says Collins. “It’s therefore very important that our agents have the best software to manage calls. With Xima in place, we can work more
eﬀectively and deliver more consistent levels of service to our members.”

Doctor sitting on a patient's bed, smiling

Customer Success

Fairfax Pediatric Customer Success Story

“With Xima it’s nice because we can see the number of answered calls per user, we can see how even it is between all the users. And then we can see which phones are currently in use and which are ready.” – IT Manager

Customer Success

Suburban Propane Success Story

Xima delivered a reliable call reporting system, database redundancy, and a centralized management platform to keep up with growth.

Customer Testimonials

Read more Xima reviews from real customers.

I have been in this business over 40 years and I seldom run across a company that has an excellent product and incredible support. YOU are one of those companies!

ACO, paired with Xima, makes a really stellar phone system that has not only the stability that we need when we need it, but also the true functionality of a call center phone system that has also the ease of use for its end-users.

We had looked at numerous reporting packages, and some had features that we wanted, while others did not. But when it came down to Xima, it was the perfect solution. It had the features that we wanted at the price we were looking for.

Xima provided us the ability to not only monitor calls but also to run different custom reports. Running reports, displaying and sending those reports in different formats from within the solution itself is remarkable.

Frequently Asked Questions

FAQs About Service and Support from Your Customer Service Software Provider

Why is excellent service and support from a software provider important?

Exceptional service and support from your software provider ensure smooth implementation, minimal downtime, and ongoing assistance to help your team deliver the best customer experience.

What should I expect from a customer service software provider’s support team?

Look for responsive, knowledgeable support available 24/7, with proactive guidance on optimizing your system and addressing any technical issues quickly.

How does proactive support from a software provider benefit my business?

Proactive support helps prevent potential issues, keeps your system running efficiently, and ensures you’re fully utilizing all features to maximize your team’s performance.

What role does ongoing support and training play in success?

Ongoing support and training keep your team up to date on new features and best practices, helping you continuously improve your customer service operations.

How does white-glove implementation make a difference?

White-glove implementation ensures a seamless transition, tailored setup, and personalized guidance, helping your team get the most out of your software from day one.

Don’t see your question here?

Contact Xima’s team for anything else you need.

Try Xima yourself. Schedule a demo today.

Whether you’re a reseller, end user, or just a little curious, the Xima Suite has something to fulfill your business needs.

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Product

Features

Customer Centric Service & Support

Exceptional Care at Every Step

Deliver exceptional customer satisfaction, backed by Xima’s outstanding support.

How Xima's Exceptional Support Speeds Setup or Transfer, Adoption and Success

White Glove Set-up or Transfer

Seamless Implementation

8X5 or 24X7 Technical Support

Learning Tools and Training

Customer Success
Is Our Focus