Resources

How to Turn Every Conversation into a Business Signal

Join Xima’s Jon Florence and Kelly Jaques for a live webinar on turning call topic detection into real business insights. Register for August 12.

From On-Premise to the Cloud: Real Stories, Real Results

Hear real stories from contact center experts who’ve made the move to the cloud. Join Xima’s live panel and get the insights you need to migrate with confidence.

Audit Ready: Why 97% of Your Financial Services Contact Center Is a Compliance Risk

Ebook – Your supervisors can realistically review 3–5% of calls. That means 95%+ of your contact center activity is unreviewed. Download this free guide to find and close your compliance gaps before an examiner does.

Real Numbers, Real Customers: The ROI of Modernizing Your Contact Center

Ebook – Five companies. Five problems. One finding: the cost of staying put was higher than moving. See the real ROI of modernizing your contact center with Xima.

Your Metrics Tell You What. Xima AI Insights Tells You Why — in Seconds.

Your metrics tell you what. Xima AI Insights tells you why — in seconds. Join Jon Florence on June 4 for an exclusive first look at the AI-powered intelligence layer that gets you from spiking metric to root cause in a single view.

Win More with AI: How Partners Are Standing Out in a Crowded Market

On-Demand Webinar Win 68% More with New AI Insights: How Partners Can Stand Out in a Crowded Market Register Join us for an exclusive partner webinar and discover how Xima’s NEW AI-powered contact center solutions are closing 68% more deals. This webinar will cover how partners are using Xima’s AI features to stand out, win […]

Real-World Results with Xima Speech Analytics & Auto QA

On Demand Webinar Real-World Results with Xima Speech Analytics & Auto QA Register Check out this webinar and get a candid look at how contact center leaders are using AI-powered speech analytics to do more with less: improving agent performance, customer satisfaction, and operational efficiency all at once. In this webinar, we’ll walk through real […]

Essential Guide to Controlling Contact Center Costs

Ebook – A Practical Playbook for Contact Center Leaders Who Need Results, Not Theory. Backed by Forrester, PwC, Gartner, Deloitte, McKinsey, and More.

4 Ways Leading Teams Monitor CX Performance with AI

On-Demand Webinar 4 Ways Leading Teams Monitor CX Performance with AI Register Check out this webinar and discover the four key CX metrics that leading contact center teams track to stay ahead of churn, friction, and dissatisfaction, before they show up on the bottom line. Using real-world benchmarks and practical examples, you’ll learn exactly what […]