Call Center Technology: Types, Benefits, & Future Trends for Modern CX
Call center technology has evolved far beyond phones and headsets. Today’s contact centers rely on an ecosystem of tools designed to streamline workflows, personalize customer interactions, and drive smarter decisions in real time. With the right technology in place, teams can deliver faster service, reduce manual tasks, and improve the overall customer experience. In this […]
Handle With Care: How AI Can Support—Not Replace—Human Connection in Healthcare Contact Centers
In healthcare contact centers, AI should lighten the load—not replace human care. Learn how to automate with empathy and escalate when it matters most.
Retail’s Perfect Duet: Automation for Speed, Humans for Heart
Retail’s perfect duet: Use automation for routine tasks and humans for high-value moments to create faster, more personal customer experiences.
What is Workforce Management in a Call Center? 2025 Guide
What is workforce management in a call center? This guide explores the benefits, best practices, and how Xima Software can streamline your WFM processes.
What Is A PBX Phone System?
PBX, or Private Branch Exchange, is a private phone system that enables businesses to handle multiple phone lines and internal extensions.
“Press 1 for Empathy”: Why Financial CX Needs More Than Just AI
Discover how banks and insurers can combine AI with human support to build trust, improve CX, and handle routine and complex needs more effectively.
Meet Your Digital Teammate: AI and human collaboration in contact centers
Discover how AI and human collaboration in contact centers creates more empathetic, efficient customer experiences by turning AI into your digital teammate.
Fewer Calls, Happier Customers: How AI Is Reshaping Manufacturing Support
Discover how manufacturers reduce call volume using AI—through improved routing, proactive insights, and better self-service. Learn what makes it work.
Benefits of Chatbots in Healthcare
Discover the powerful benefits of chatbots in healthcare, from streamlined communication and improved patient engagement to reduced costs. Learn how AI is revolutionizing patient care.
Your Customer Service Team Is Not a Call Center Punching Bag (And AI Can Help)
Tired of drowning in “Where’s my order?” calls? Learn how AI can take the pressure off your retail support team — without killing the customer experience.
