Blog Post | Xima Software

SMS Porting to Xima’s Contact Center

Keep your phone number(s) with your existing provider and seamlessly port over only the SMS/texting portion of that number to Xima’s Contact Center.
This new feature allows you to keep your phone calls the way they are, uninterrupted, and add in the additional function of SMS capabilities in your contact center.

Tips for Reducing Your Abandoned Calls (Without Hiring More Staff)

Reducing abandoned calls makes people feel heard and improves the overall customer experience. We’ve put together some ways you can reduce them easily.

Empowering Financial Advisors for Digital Communication

Xima’s customer service solutions revolutionize the financial industry by bridging the gap between virtual and personal interactions. Cloud-based technology empowers agents, ensuring efficient, personalized customer experiences, and AI-driven solutions enhance productivity, revenue, and loyalty for financial institutions.

Quarter 4 Release – CRM Integration

We released a much requested CRM Integration in Quarter 4 of 2023.

Revolutionizing Patient Communications

Cloud-based technology has transformed healthcare customer service. Amidst the pandemic, Xima’s solutions provide efficient patient communication via Voice, Web Chat, Email, and SMS. This centralized approach enhances patient experience, meeting evolving expectations for convenient, instant access to healthcare

What Are the Benefits of an IVR System

IVR can be complicated but Xima is here to break it down. Could it make an impact on your business? Possibly.

Using Call Queuing for Maximum Agent Efficiency

Call queuing is a powerful tool to help your agents. Learn more on how you can maximize efficiency without breaking the bank.

Skills-based Routing Boosts Everyone’s Experience

Imagine a world where you get to the right person, the first time. Skills-based routing ensures your resources are being maximized. Let’s dig into it.

Reduce Abandoned Calls with Queue Callback

Call abandonment–which is when a caller hangs up before their query is completed–is one of the key KPIs for call centers. While you’re never going to have 0% call abandonment, you want to reduce abandoned calls as much as possible to ensure the happiness of your customer base.