Smarter Scheduling, Not More Staffing: How Retailers Can Optimize Support Without Growing Headcount
Discover how retailers can improve service and reduce burnout using AI-powered scheduling, chat automation, and analytics—without hiring more agents.
Denver, Colorado – February 24, 2025 – Xima Software, a leading provider of cloud-based contact center solutions for SMBs, today announced its 2024 results, highlighting a year of significant growth, innovation, and customer success. Xima enables companies of all sizes to optimize their customer experience through highly configurable contact center solutions with robust analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions while providing customer-centric service.
Throughout 2024, Xima Software onboarded key clients across diverse industries, including expanding its strongholds in the financial services, healthcare, and retail sectors. These new partnerships underscore the value of Xima’s intuitive, data-driven solutions in optimizing customer interactions and business performance.
“Our growth this year reflects our commitment to providing SMBs with enterprise-grade contact center capabilities at a fraction of the cost,” said Matt Warta, CEO of Xima Software. “As we look ahead to 2025, we remain focused on innovation, customer success, and expanding our reach to empower businesses with cutting-edge customer experience solutions.”
For more information about Xima Software and our solutions, visit www.ximasoftware.com.
Xima Software is a global market-leading SaaS and software contact center platform. Xima enables companies of all sizes to optimize their customer experience through highly configurable contact center solutions with robust analytics and call reporting, real-time wallboards, skills-based routing, queue callback, multi-channel and web chat solutions while providing customer-centric service. Learn more at www.ximasoftware.com.
Camille Thompson
VP, Marketing
Xima Software
cthompson@ximasoftware.com
Discover how retailers can improve service and reduce burnout using AI-powered scheduling, chat automation, and analytics—without hiring more agents.
In today’s customer-centric world, delivering exceptional customer experience is more important than ever, and call centers stand at the frontline of this effort. Call centers
© 2025 Xima Software
XIMA, Xima logos, and other Xima trademarks are registered or unregistered Xima trademarks in the US and elsewhere. Other names or brands are trademarks of their respective owners.
Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET