Customer service quality can make all the difference. According to a recent study by Glance, 78% of customers have backed out of a purchase due to a poor customer experience (Glance). Xima is here to simplify your workflow and let you “live in Teams.” Whether you’re a supervisor running reports and viewing real-time data or an agent handling calls, chats, and emails, everything you need is now seamlessly integrated into the MS Teams interface.
If you have a UC phone system and use Microsoft Teams for internal communication, Xima’s integration provides a user-friendly interface to run reports, filter call flows, and access specific details for call flows or online meeting playback.
Enjoy seamless cohesion between your UC phone system, MS Teams, and contact center. Handle customer calls, respond to emails, and manage web chats and texts—all within the Teams application.
Gain deep insights into your users’ phone activities and statuses with our insightful monitoring features. Say goodbye to the hassle of navigating between multiple interfaces.
Gain deep insights into your users’ phone activities and statuses.
No more navigating between multiple interfaces. Manage customer inquiries and internal interactions from a single platform.
Measure and manage the efficiency of your contact center and MS Teams users, providing insights whenever you need them.
Xima’s Microsoft Teams integration is perfect for:
Improve customer satisfaction at every interaction
Streamline your operations and help your agents be more productive.
With Xima for Microsoft Teams, you can transform your contact center into a cohesive, efficient, and highly manageable system—all from the comfort of your MS Teams interface. Embrace the future of contact center management with Xima and elevate your communication game.
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are adopting omnichannel strategies to stay competitive.
Discover the power of an omnichannel contact center and how it enhances customer experience, improves agent efficiency, and drives business success. Learn why SMBs are adopting omnichannel strategies to stay competitive.
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Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET
