Call Center Speech Analytics with Historical Transcription: A Must-Have for Your Business
Every customer conversation holds invaluable insights, but only if you know how to uncover them.
One of the unique things about Asterisk is the ability to register a single SIP extension and allow for unlimited calls.
On the Extension under the “Advanced Options”, you can increase or decrease the incoming and outgoing limit of that extension.
“Tags” can be applied for inbound call routing.
Example: In the Ring Group for example, under the “advanced options”, there is a field called “Replace Caller ID”. If you wish to retain the caller and add %CALLERID% to the entry.
For example: If you wanted “Donuts to be tagged while retaining the caller number after, you could do it like so.
NOTE: Replace Caller ID also exists under the Queues and the DID themselves so there is flexibility where it gets tagged.
Every customer conversation holds invaluable insights, but only if you know how to uncover them.
Picture this: a customer calls your business, and instead of waiting through endless menus or long hold times, they’re instantly greeted by an intelligent system that understands their needs. That’s the power of AI-driven Interactive Voice Response (IVR).
Join us for an exclusive webinar as we dive into our latest product releases for IVR, MMS Messaging, and our Social Media Integration.
Thursday, September 12, 2024 | 11:00AM ET