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Call Center Speech Analytics with Historical Transcription: A Must-Have for Your Business
Every customer conversation holds invaluable insights, but only if you know how to uncover them.
5 Benefits of AI in IVR for Businesses
Picture this: a customer calls your business, and instead of waiting through endless menus or long hold times, they’re instantly greeted by an intelligent system
CSAT in Retail: Turning Customer Feedback Into Real Time Action
In retail, a single poor experience can cost more than a sale — it can cost a loyal customer.
This blog explores how to
Call Abandonment and SLA Compliance in Manufacturing: 6 AI Driven Fixes
In manufacturing, missed calls and broken SLAs cost more than reputation—they can stall production and even put contracts at risk.
This blog explores 6
Enterprise Tools vs. Small Business-Focused Contact Center Solutions
Enterprise tools can be too complex, costly, and resource-heavy for small businesses. Xima offers contact center solutions designed specifically for smaller teams.
Contact Center Reporting That Scales with Your Business
Critical business insights shouldn’t be locked behind premium subscription tiers or fees. Read our guide to learn what contact center reporting is, what metrics to
AI, AHT, and ROI: How Faster Resolutions Drive Value in Financial Services
In finance, time is trust. Discover how reducing Average Handle Time builds efficiency, lowers costs, and strengthens customer confidence.
Top 9 Call Center Tools for 2025
Running a call center in 2025 means more than simply having enough agents to answer the phones. Success comes from equipping your team with the
A Beginners Guide to Digital Customer Engagement
Customer engagement refers to the ongoing interaction between a company and its customers, encompassing every touchpoint that builds trust, loyalty, and long-term relationships, making it
Reducing AHT in Healthcare Without Losing the Human Touch
How healthcare contact centers can cut call times, improve KPIs, and still deliver compassionate patient care.
Loyalty Starts With Trust: Securing Customer Data in Retail Contact Centers
Retail loyalty depends on trust. Discover how modern contact center tools protect customer data while delivering fast, personalized service.
Why Manufacturing Contact Centers Can’t Ignore Data Compliance
Manufacturing contact centers handle more sensitive data than you think. Learn how modern solutions help ensure compliance, security, and customer trust.
AI and Compliance: The Future of Secure, Efficient Customer Service in Finance
Learn how AI-driven tools improve financial contact center compliance, protect sensitive data, and boost customer satisfaction without sacrificing speed or trust.
AI and Compliance in Healthcare Contact Centers: Protecting Patient Data While Enhancing Service
Ensure HIPAA compliance and better patient experiences with AI-powered healthcare contact center tools that protect data and improve service.
AI and Compliance in Contact Centers: Protecting Customer Data
How AI data privacy compliance strengthens both security and service
5 Best Contact Center Software for Small Businesses
Running a small business comes with plenty of moving parts, and your contact center shouldn’t be one that slows you down. The right software can
When the Magic Starts to Slip: How Growing Stores Can Keep Their Service Personal as They Scale
How growing stores can scale customer service and stay personal, even as order volume and support demands increase.
Best Value Contact Center Software for Small Businesses
Choosing an affordable, yet powerful contact center solution is the key to helping your SMB unlock enhanced efficiency and improved customer experiences. Sign up for
Why Real Human Support Still Matters: Elevating Your Customer Experience
In a world where automation is everywhere, the value of human connection stands out. For small businesses, the right customer experience can turn a first-time
When Growth Outpaces Service: How Manufacturers Can Keep Customers Happy Without Adding Overhead
How manufacturers can scale service and manage growing complexity without sacrificing the customer experience that made them successful.
How to Choose the Best Contact Center Software for Small Businesses
The right contact center software helps small and medium-sized businesses provide exceptional customer service, improve team efficiency, and grow with confidence. Whether you’re just starting
Growth Shouldn’t Mean Giving Up What Made You Great
How financial institutions can scale support and stay personal, without adding staff, complexity, or losing the service quality that built their brand.
How to Meet Rising Patient Demand Without Hiring More Staff
How healthcare teams can scale patient support, reduce burnout, and meet rising demand – without hiring more staff.
Scaling Customer Support with AI: Strategies and Benefits
See how manufacturers are using AI to streamline contact centers—automating routine tasks while keeping humans available when expertise matters most.
Smarter Scheduling, Not More Staffing: How Retailers Can Optimize Support Without Growing Headcount
Discover how retailers can improve service and reduce burnout using AI-powered scheduling, chat automation, and analytics—without hiring more agents.
