How to Switch Contact Center Providers with Minimal Disruption (Small Business Guide)
Switching contact center providers can feel overwhelming for small and mid-sized businesses. Customer conversations cannot pause, agents already juggle multiple responsibilities, and a misstep during migration can create frustration for both teams and customers. Still, staying on a platform that no longer fits can quietly hold growth back. This guide breaks down how to evaluate […]
Call Center Dashboards: How to Analyze & Report on Trends
Call centers generate vast amounts of data every day. From call volume to agent performance, this information can quickly become overwhelming without the right tools. A call center dashboard serves as the central, visual platform that brings all this data together. By displaying real-time and historical metrics in a single view, dashboards help teams make […]
Voice Analytics: A Guide for Contact Centers
Picture this: your contact center fields thousands of calls every week. Each conversation holds valuable insights about customer satisfaction, agent performance, and recurring pain points–but most of that information never sees the light of day. Traditional methods of reviewing call recordings or manually tagging transcripts are time-consuming, expensive, and limited by human capacity. Even the […]
5 Benefits of AI in IVR for Businesses
Picture this: a customer calls your business, and instead of waiting through endless menus or long hold times, they’re instantly greeted by an intelligent system that understands their needs. That’s the power of AI-driven Interactive Voice Response (IVR).
Call Center Statistics: Metrics and Trends You Need to Know in 2025
The modern call center isn’t just a place to answer questions; it’s the heartbeat of customer experience. With more than 3 million Americans employed in call centers and the global market expected to reach $500.1 billion by 2030, the industry is rapidly evolving to meet changing customer expectations and technological advancements.
Enterprise Tools vs. Small Business-Focused Contact Center Solutions
Enterprise tools can be too complex, costly, and resource-heavy for small businesses. Xima offers contact center solutions designed specifically for smaller teams.
Contact Center Reporting That Scales with Your Business
Critical business insights shouldn’t be locked behind premium subscription tiers or fees. Read our guide to learn what contact center reporting is, what metrics to track, and how it can help your small business thrive.
Top 9 Call Center Tools for 2025
Running a call center in 2025 means more than simply having enough agents to answer the phones. Success comes from equipping your team with the right tools to work smarter, faster, and more effectively. The technology shaping customer conversations has advanced rapidly in recent years, and this year will bring even more opportunities to improve.
A Beginners Guide to Digital Customer Engagement
Customer engagement refers to the ongoing interaction between a company and its customers, encompassing every touchpoint that builds trust, loyalty, and long-term relationships, making it a fundamental driver of business success.
5 Best Contact Center Software for Small Businesses
Running a small business comes with plenty of moving parts, and your contact center shouldn’t be one that slows you down. The right software can be the difference between clunky customer interactions and smooth, streamlined experiences that build loyalty and boost growth. But with so many options out there, how do you know which one truly fits the unique needs of SMBs?
