Small Business Contact Center FAQs – Answers Before You Buy
Choosing contact center software is a big decision for any small business. Cost, setup time, features, and long-term scalability all matter, especially when you do not have a large IT team or enterprise-level budget. This FAQ guide brings together the most common questions small businesses ask before investing in contact center software, with clear explanations around pricing, features, onboarding, performance metrics, and how to choose a solution that actually fits your business.
Whether you are upgrading from a basic phone system or replacing a patchwork of tools, understanding how modern contact center platforms work can help you make a confident, informed decision.
Unlock Faster CX with a Cloud Contact Center Platform
Elevate your customer experience with Xima’s cloud contact center software, the all-in-one CCaaS platform designed for faster service and peak efficiency.
Small Business Buyer’s Checklist: 10 Questions to Ask Contact Center Vendors
Your business has thousands of customer conversations, each one filled with valuable insights about what your customers want and need. But manually listening to and analyzing every single call is simply impossible. So, how do you tap into this goldmine of information? The answer is AI-powered speech analytics. This technology acts like a super-powered assistant, […]
How to Switch Contact Center Providers with Minimal Disruption (Small Business Guide)
Switching contact center providers can feel overwhelming for small and mid-sized businesses. Customer conversations cannot pause, agents already juggle multiple responsibilities, and a misstep during migration can create frustration for both teams and customers. Still, staying on a platform that no longer fits can quietly hold growth back. This guide breaks down how to evaluate […]
Call Center Dashboards: How to Analyze & Report on Trends
Call centers generate vast amounts of data every day. From call volume to agent performance, this information can quickly become overwhelming without the right tools. A call center dashboard serves as the central, visual platform that brings all this data together. By displaying real-time and historical metrics in a single view, dashboards help teams make […]
Voice Analytics: A Guide for Contact Centers
Picture this: your contact center fields thousands of calls every week. Each conversation holds valuable insights about customer satisfaction, agent performance, and recurring pain points–but most of that information never sees the light of day. Traditional methods of reviewing call recordings or manually tagging transcripts are time-consuming, expensive, and limited by human capacity. Even the […]
5 Benefits of AI in IVR for Businesses
Picture this: a customer calls your business, and instead of waiting through endless menus or long hold times, they’re instantly greeted by an intelligent system that understands their needs. That’s the power of AI-driven Interactive Voice Response (IVR).
Call Center Statistics: Metrics and Trends You Need to Know in 2025
The modern call center isn’t just a place to answer questions; it’s the heartbeat of customer experience. With more than 3 million Americans employed in call centers and the global market expected to reach $500.1 billion by 2030, the industry is rapidly evolving to meet changing customer expectations and technological advancements.
Enterprise Tools vs. Small Business-Focused Contact Center Solutions
Enterprise tools can be too complex, costly, and resource-heavy for small businesses. Xima offers contact center solutions designed specifically for smaller teams.
Contact Center Reporting That Scales with Your Business
Critical business insights shouldn’t be locked behind premium subscription tiers or fees. Read our guide to learn what contact center reporting is, what metrics to track, and how it can help your small business thrive.
